.Order to Cash & Customer Services ManagerApply locations: Tres Cantos, Madrid, SpainTime type: Full timePosted on: Posted YesterdayJob requisition id: R0174144The aim is to optimize impact by maximizing profit contribution on all levels embracing business operation in Care Enablement business. Lead the team throughout excellence and quality service, procedures workflows and communication needs and in a proper quality foundations and corporative values. Additionally ensure the effectiveness, efficiency, and quality from the invoicing process to the cash collection to the Public Administrations and Accounting processes involved accordingly as well as customer service.Main tasks of the position are to align:- The invoicing process, the cash collection, controls, interaction with GBS (global business services) as well as the customer service with an excellence supporting the sales departments in the company.The position pretends to supervise, improve and lead all processes as well as services we deliver as a medtech leading company.Work on the invoicing process, to minimize errors and optimize the resources.Explore digitalization in the area to improve processes and be more efficient.Assure methodology and networking according with the internal invoicing procedures. Working to reduce DSO.In customer service, assure an efficient database to control patient registrations/cancellations.Assure all about contracts for patients on PD and home HD. Assure the document register, according to verbal or written instructions from patients.Support last mile with new options to improve the actual situation.Coordinate with supply chain department to have a better service and improve our last mile service.- Lead action to collaborate with other entities, especially Controlling, and the management of information sharing processes.- Start working on an IBERIA department, exploring synergies and best practices in both countries.Ideal Profile Requirements:Hold a master's degree within business or economics is a value.Background in finance, business, engineering.Experience of at least 5-10 years in similar positions.Desirable experience in healthcare market.People management experience.Previous experience leading customer services functions in health care sector.Background in accounting.Previous experience in change and transformation management.Experience as project leader.Excellent analytical and project management skills.Committed to meeting deadlines and hold accountable to ensure customer satisfaction.Be an outgoing team player and excellent communicator.High standards of ethical and compliance.Able to manage complexity.Leadership skills: communication, team player, resilience.About UsOur Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people
