The aim is to optimize impact by maximizing profit contribution on all levels embracing business operation in Care Enablement business.
Lead the team throughout excellence and quality service, procedures workflows and communication needs in accordance with proper quality foundations and corporate values.
Additionally, ensure the effectiveness, efficiency, and quality from the invoicing process to cash collection to Public Administrations and Accounting processes involved, as well as customer service.
Main tasks of the position are to align the invoicing process, cash collection, controls, interaction with GBS (Global Business Services), and customer service with excellence, supporting the sales departments in the company.
The position aims to supervise, improve, and lead all processes and services delivered as a medtech leading company.
Work on the invoicing process to minimize errors and optimize resources.
Explore digitalization in the area to improve processes and increase efficiency.
Ensure methodology and networking according to internal invoicing procedures, working to reduce DSO.
In customer service, ensure an efficient database to control patient registrations/cancellations.
Ensure all contracts for patients on PD and home HD are managed properly.
Maintain document registration according to verbal or written instructions from patients.
Support last mile with new options to improve the current situation.
Coordinate with the supply chain department to enhance service and improve our last mile service.
Lead actions to collaborate with other entities, especially Controlling, and manage information sharing processes.
Start working on an IBERIA department, exploring synergies and best practices in both countries.
Ideal Profile Requirements: Hold a master's degree in business or economics (preferred).
Background in finance, business, or engineering.
Experience of at least 5-10 years in similar positions.
Desirable experience in the healthcare market.
People management experience.
Previous experience leading customer service functions in the healthcare sector.
Background in accounting.
Previous experience in change and transformation management.
Experience as a project leader with excellent analytical and project management skills.
Committed to meeting deadlines and ensuring customer satisfaction.
Outgoing team player and excellent communicator.
High standards of ethics and compliance.
Able to manage complexity.
Leadership skills: communication, teamwork, resilience.
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