[Oq095] | Pharmaceutical It Service Desk Agent (Swedish

Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company? Good, then this might be your entry ticket! In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.
TasksYour responsibilities and impact as Pharmaceutical IT Service Desk Agent will be:
Resolving any IT-related issues of your partners that could occur during their office dayDocumenting calls on the ticketing toolEscalating problems to the different respective teamsMaintaining and improving the customer satisfaction levelCommunicating to your direct teammates and different departmentsRequirementsSkills, qualifications and interests you need to succeed in this role:
You speak Swedish and English fluently, Spanish is desirableYou are interested in learning more about ITYou are available to work in rotating shifts between 7am and 7pmYou display analytical and systematic problem-solving abilitiesYou possess outstanding communication skills and the mindset of a team playerYou are reliable and punctualBenefitsWhat's in it for you?
An entry salary of 20.500€ gross per year39hrs/week in rotating shifts between 7am and 7pm from Monday to FridayPrivate health insurance (Sanitas) that includes basic dental careThe opportunity to work and grow in an established multinational company with global presenceA generous restaurant voucherFully-paid trainingCareer development and leadership program opportunitiesFree language courses in Spanish, French, and EnglishAn uplifting and supportive team to become part ofYour future companyOur client is Europe's leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major pharmaceutical company.
Hi, I'm Janette from Blu Selection. I'll take care of your recruitment process for this position. Feel free to call me at +34 932 717 470 or reach me via LinkedIn. This project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.

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