.This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: This position can be based in either:Italy: Milan (LIN11), Spilamberto (BLQ8); UK: London (LHR35), Rochester (LCY8), Redditch (BHX8) or Haydock (MAN8); Spain: Barcelona (BCN15), Madrid (MAD15).The EU Air Ground Operations Team is seeking a highly skilled and motivated candidate to manage our 3P Air ground operations, contributing to delivery experience and speed.The Air Gateway Manager, Air Operations will be responsible for managing third-party Ground handling agents, identifying, designing, developing, and executing new processes, goals, and solutions that increase delivery efficiency, reduce errors, decrease costs, and improve the Air ground operations.This position will require strong communication with managers, peers, and team members, both within their immediate department as well as with other departments and business partners to drive effective solutions to complex challenges.The Air Gateway Manager should hold excellent interpersonal skills and be able to articulate program recommendations, balance tradeoffs, drive consensus, and gain support by utilizing excellent written, oral, and interpersonal communication.Key Responsibilities: Manage day-to-day relationships with 3P partners, ensuring operational performance, quality, security, and customer satisfaction.Optimize capacity consistently, looking for innovative solutions.Build and execute productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with 3P partners to balance labor.Monitor the ramp handling process performance (if applicable).Proactively monitor all operational activity to identify, address, and prevent potential disruptions.Problem-solve for closing gaps between performance and goals.Collaborate with ACES/Quality teams to develop, manage, and grow the Air operations quality management and continuous improvement programs.Generate and understand performance metrics to drive business results.Partner with internal business partners including air carrier management, safety, security, technology, legal, and training.Communicate effectively with both external (Service Providers) and internal (Safety, Finance, Technology, Legal, HR) customers.Navigating through ambiguity, managing and coordinating multiple project assignments simultaneously in a fast-paced, deadline-driven environment, accepting ownership and accountability of the process and delivering on commitments.BASIC QUALIFICATIONS: Bachelor's degree in business, operations management, engineering, aviation, or related field.3+ years of operations management, transportation, or related experience.Must hold a valid passport and be willing to travel. Domestic and International travel required up to 25% of the time
