What is ExoticcaAt Exoticca, we are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team of around 200 people, in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. We are a highly ambitious and well-balanced start-up, backed by top national and international investors that have also participated in the growth of other success stories, such as Skype, Wallapop, Glovo, Wix, Idealista, among others.What is our proposal?The Operations Transformation Analyst will contribute and support our teams and management, ensuring timely updates of current operations, support in the standardization, automation, optimization, and implementation of our business processes. This position is vital in growing and scaling our operations, ensuring business scalability related to the sales and customer service needs.Be a part of a team where you will:Lead special projects to guarantee the improvement of standardization and optimization of our business processes.Assess current operational processes, identify performance gaps, define to-be mapping and implement it through the organization.Define the needed changes in the systems (business requirements) and then communicate and coordinate them with product teams.Improve already existing systems and monitor team results and performance KPIs.Requirements:BA in Business Admin, Economics, Engineering.2-3 years of experience in a business operational and management consultancy environment.Fluent in English.Experience in documenting and presenting reports to stakeholders.Adaptability and ability to interact with different departments.Nice to have:Excellent Analytical skills (advanced Excel user and comfortable with Data Visualization tools).Previous experience in Customer-centric environments.Benefits:Competitive compensation package in line with job responsibilities and experience.Flexible compensation management for diet, transportation, private health insurance with Cobee.Hybrid work model: you can work from home and the office at your convenience. Offices in the heart of Barcelona (right next to Plaça Catalunya).Permanent contract from the start.Travel packages at reduced prices!Referral bonus, if you bring people as talented as you.Unlimited coffee, team lunches, English lessons, quarterly activities, biannual parties.Becoming part of a fun and motivated multicultural team at an agile and rapidly growing organization!Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.
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