.This is a locally based role, as such you are required to live in Estepona or nearby. Your main role is to provide the best experience possible to our families through first class service and a positive 'can do' attitude. We are an inclusive company and look for team members that actively involve themselves in our community of team members and families. Building strong relationships with team members and families is very important to us.Vision & MissionOur vision is to provide warm, first-class service to our families making them feel at home wherever they follow the Boundless journey. Your mission is to support the communities living by ensuring a first class product and outstanding service is provided by all teams.What We OfferTrust in you and your workmanship and expertiseA fair salary package for your local destinationOpportunity to participate in profit sharing and stock options planOpportunities for personal growth and learningPaid holidays to the legal local amount, plus public holidaysTime-off and opportunity for volunteeringFreedom to be creative and innovative in your practiceDiscounted accommodations and amenitiesMeal during the dayWe will provide you with training, guidance and on-going support within your role.Primary ResponsabilitiesBeing responsible for apartments cleanliness and functionalityManage housekeeping team (in-house or agency) to ensure apartments are up to standard on cleanlinessAssist with hiring housekeeping and maintenance teamCreate cleaning schedules for housekeeping teamBe hand son during turnover weeks to make sure apatrtments are ready for familiesQuickly respond to guest requests and feedback on state of the apartments, and provide quick solution when there are any related issuesIdentify and build relationship with local housekeeping agency to tap into during peak seasonsManage housekeeping processes and ensure SLA are metConsistently evaluate the quality of work and ensure our standards are met.Check all apartments prior to Cohort arrivals and ad hoc at least each apartment once a month during CohortsEnsure apartments are fully furnished, being responsible for inventoryManage product supply for housekeeping and linen & upkeep for Education center and hubBuild and manage laundry processes and submit a monthly linen stocktakeManage and ensure that maintenance PMP (Preventative Maintenance Program) is implemented for all apartments, EC and HubManage apartment check-in and check-out process and checklistsEnsure welcome package is prepared and available for check-insManage families' check in and do an a on-boarding apartment meeting with all families within the first two weeks of arrivalCost management to increase efficiencies and meet our budget Live in Estepona or close to the area in order to commute dailyMinimum 3 years of experience within operations, housekeeping managementExperience in the hospitality industry with customer interaction
