.About usWe are a fast-growing Barcelona-based tech company with a focus on providing outstanding international quality engineering and data and language analytics services. We may be a newer company, but our deep knowledge and strong industry experience allows us to work with top companies around the world.About youWe're currently looking for an experienced and hands-on Operations Manager to coordinate and lead our teams behind the development of a cutting-edge software project in collaboration with one of our major clients.As an Operations Manager, you will be taking responsibility for resource management and supervision for our quality engineering team, acting as a key player in qualifying a market-leading AI-based Software Product used by hundreds of millions of users worldwide.In this role you will be expected to:Lead Strategic Planning & ExecutionDevelop and implement operational strategies aligned with business goals.Anticipate and plan for future operational needs and challenges.Identify and capitalize on opportunities for process improvement and business growth.Must be a fixer: A person who can see multiple solutions to one problem with ease and always pick the one more beneficial to the company and the client, without affecting the quality of the deliverables or the care for its team and people.Develop and Manage PeopleLead, mentor, and develop a large high-performing operations team.Attract, develop, engage and retain top talent.Foster a positive and inclusive work environment that supports employee well-being.Conduct regular performance reviews and provide constructive feedback, using data-driven feedback and KPIs.Demonstrate excellence in Stakeholder ManagementBuild and maintain strong relationships with key stakeholders, including clients, vendors, and internal teams.Effectively handle difficult stakeholders and resolve conflicts with diplomacy and tact.Communicate complex technical information in a clear and concise manner.Deliver Operational ExcellenceOversee daily operations to ensure efficiency, optimization and effectiveness.Implement best practices and innovative solutions to improve operational processes.Ensure compliance with industry standards and regulatory requirements.Problem Solve & Make Good DecisionsApply first principles thinking to deconstruct and solve complex problems.Maintain a positive attitude and find opportunities in challenging situations.Make data-driven decisions to drive operational success.Grow our BusinessIdentify and pursue new business opportunities to expand the company's presence and influence within client's ecosystem.Monitor industry trends and adapt strategies to stay competitive
