.Management (Manufacturing, Transport & Logistics) Full time Pinnacle Travel Group (PTG) is seeking the services of a full-time suitably skilled Operations Manager to join our team in Malaga. About the Company: A fully integrated Western Australian family-owned company, PINNACLE TRAVEL GROUP focuses on providing excellence in transportation services across land and sea. We believe in safe and timely transport aiming to provide the best possible passenger experience. PINNACLE TRAVEL GROUP (PTG) includes Rottnest Fast Ferries, Kimberley Quest, Pinnacles Coachlines, Australian Pinnacle Tours, Explore Tours Perth, Quokka Coaches, Whale Watching Perth, Integrity Coachlines, and Westside Tours. The Role: Predominantly based in our office in Malaga, the successful applicant will be an incredible people person and take a 'hands-on' approach to lead our Operations Team, focusing on our land-based transport. You will be a natural at problem-solving, streamlining our processes for scheduling, fleet management, planning & employee coordination to facilitate the smooth operation of our growing travel & tourism demands. This role demands a positive leader with a strong focus on our people, safety, optimum service delivery, and customer satisfaction. Responsibilities: Duty of care responsibility in relation to Health, Safety, Environment & Quality. Managing the Operations Team to ensure operational excellence in our aim to deliver the experience you come back for. Ensuring that all operational procedures are carried out in accordance with company standards and with the Department of Transport Omnibus Operator Standards Scheme. Overall responsibility for positively leading and motivating the Operations department including Operations Schedulers, Operations Coordinator/s and driving personnel. Actively encourage a supportive, positive & healthy work culture throughout the business. Oversees the allocation of work in Coach Manager, ensuring a quality check is undertaken to ensure all work complies with company requirements. Operational Management of service contracts including production and review of required documentation and audits. Liaising with the Department of Transport in relation to regulatory licensing requirements and PTD's. Overall responsibility for ensuring all work is covered in the best manner. Reporting and processing records of accidents, complaints, damage controls and insurance claims (vehicles related). Ongoing training and mentoring our dedicated team. Identification of any opportunities or initiatives that will enhance the customer experience and add value to the business. Ensure vehicle allocation is maximized and resources achieve maximum utilization. Subcontractor Management. Supporting all areas of the Pinnacle Travel Group as required, including but not limited to, Rottnest Island Operations, Lancelin 4WD & Integrity Coachlines