MISSIONNagra Sports is an OTT streaming & monetization platform that enables Sports Federations worldwide to build a direct-to-consumer service leveraging all the benefits of today's technologies for interactive, live streaming, and e-commerce.As Sports Operations Manager, you will be leading and coordinating the operations to assure that Nagra Sports service is performant and brings high-quality to our customers and end-users. You will work with different internal stakeholders (PLM, Dev, Ops) as well as with customers, Sports Federations, broadcasters, and various 3rd parties.RESPONSIBILITIES You will set up and coordinate all the activities required to cover a new competition:Forecast to schedule/metadata/video ingestion and any other updates required on Nagra Sports platform.Work closely with Ops to anticipate potential issues or delays and define the right action plan to minimize any impact on the quality of service to our customers.Constantly improve service monitoring to detect anomalies before they impact our customers.Identify and push for enhancements across various stakeholders and work closely with PLM and Dev to enable new features on the platform.Accountable for setting and tracking appropriate KPIs to monitor the evolution and scalability of Nagra Sports operations: quality of service evolution, costs evolution, customer feedback, end-user feedback.PROFILE/REQUIREMENTS What is the background we would love to find?3+ years' experience as Program Manager, Operations Manager, Product Owner, or Scrum Master.Engineering degree in computer science, telecommunication, or related field.Knowledge of video broadcasting operations, streaming technologies, and/or Android/iOS/Web technologies.Working knowledge of Agile, continuous integration/delivery processes, and DevOps.Familiarity with JIRA and Confluence software & basic knowledge of AWS Public Cloud would be valuable.Do you have the skills?Proven track record in program or operations management in the entertainment, apps, and/or streaming industry.Strong leader in a fast-moving, international, and multi-cultural business environment.Effective communication, written and oral, with various stakeholders.Good oral and written English skills are a must.Fast learner, motivated, autonomous, methodical, and proactive.Data analysis skills.Reference: Publication Date:#J-18808-Ljbffr
