.DESCRIPTIONOperations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. It's driven by Operations Managers who bring the team together to push excellence in safety, quality, and productivity across our sites. At your site, you'll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.Key job responsibilitiesManage and develop a team of Area Managers.Lead operational teams on a shift, deal with issues, and positively impact site performance.Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence.Work closely with other support teams, including HR, Finance, Health and Safety, and Security.Design and deliver initiatives across the sites to improve operational performance.A day in the lifeYou'll lead shifts at one of our operational sites. You'll also be the key link between a number of teams, including finance, safety, and operations integration teams. That means you'll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site. A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You'll be a source of leadership and support your team to be the best managers they can be.About the teamAmazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea, and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently, and sustainably.BASIC QUALIFICATIONSA bachelor's degree.Relevant experience in people and stakeholder management.Advanced proficiency in English and intermediate proficiency in the local language (Spanish).Relevant experience in using data or anecdotal evidence to influence business decisions.Relevant experience in key areas of production and supply chains.PREFERRED QUALIFICATIONSExperience in Lean, Six Sigma, and Kaizen techniques.Experience in a similar logistical working environment.Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.Amazon is an equal opportunities employer