Would you like to join the next industrial revolution?Kyoto's mission: Empower industries with renewable thermal energy.Kyoto Group is named after the Kyoto Protocol, an international treaty to reduce greenhouse gas emissions to combat climate change. The Protocol represents a significant step in global efforts to address climate change, setting the stage for future agreements like the Paris Agreement. Kyoto Group aims to revolutionise industrial process heat and reduce CO2 emissions.
About the roleThe Operation & Maintenance Director is central to ensuring the reliability, performance, and customer satisfaction of Heatcube installations worldwide. This strategic and hands-on leader will develop and execute comprehensive O&M strategies, oversee global operational activities, and manage service agreements to guarantee optimal performance. The role also includes driving commercial after-sales initiatives and ensuring all maintenance operations align with Kyoto's commitment to excellence and innovation.
ResponsibilitiesO&M Strategy Development: Collaborate with the Chief Engineering and Technology Officer to develop a comprehensive Operations & Maintenance (O&M) strategy that aligns with Kyoto's business objectives and ensures the long-term reliability and efficiency of Heatcube installations.Commercial Strategy: Partner with the commercial team to formulate a commercial strategy focused on service offerings, performance agreements, and after-sales services, driving customer satisfaction and contributing to revenue growth.Service Force Establishment: Build and lead a global service force capable of maintaining all Heatcube installations, ensuring full compliance with performance and service agreements to meet customer expectations.Maintenance Oversight: Ensure timely and effective maintenance for all Heatcube units covered under service agreements, minimising downtime and optimising system performance through proactive and reactive maintenance approaches.Operational Performance Management: Oversee the operational performance of all Heatcube installations under active performance agreements, ensuring they consistently meet or exceed established benchmarks.Root Cause Analysis: Lead root cause analysis investigations to identify the underlying causes of breakdowns or operational issues with Heatcube installations. Develop and implement corrective and preventive measures to improve system reliability.Customer Training: Deliver comprehensive training to customers before and after the Transfer of Custody, enhancing their ability to operate, maintain, and monitor Heatcube units effectively.Customer Relationship Management: Foster strong relationships with customers to ensure their satisfaction, loyalty, and long-term partnership with Kyoto through consistent communication and a focus on customer-centric solutions.Required skills & experiencesStrategic Vision: Demonstrated ability to develop and implement O&M and commercial after-sales strategies aligning with Kyoto's broader organisational goals, driving performance and customer satisfaction.Technical Expertise: A solid technical foundation, ideally in industrial engineering or a related field, enables an in-depth understanding of complex system components and their operational demands.Leadership: Proven experience in building and managing high-performing teams, focusing on delivering exceptional global service and maintenance support.Problem-Solving: Expertise in root cause analysis with the ability to design and execute corrective and preventive action plans to resolve issues and improve system reliability.Customer Focus: Commitment to delivering reliable service and after-sales support that ensures a high level of customer satisfaction and builds long-term relationships.Commercial Acumen: A business-driven approach with the capability to identify and capitalise on revenue opportunities within after-sales services and performance agreements.Communication: Strong communication skills, facilitating collaboration with cross-functional teams, effective customer interactions, and the negotiation of commercial agreements.Global Perspective: A global mindset with the ability to manage diverse O&M and after-sales service requirements across multiple regions and cultures.Who are you?The ideal candidate for this role is a strategic thinker and dynamic leader with a strong passion for delivering exceptional service and operational excellence. Your passion for advancing renewable transformation and decarbonisation drives you. With integrity, a hands-on approach, and a knack for thinking outside the box, you are prepared to tackle challenges head-on.
Are you interested in joining the team?Our company fosters a culture of mutual concern, collaborative teamwork, and a forward-looking workspace with a horizontal organisational structure. As a united and dedicated team that celebrates diversity, we offer you the exceptional opportunity to make an unprecedented impact on climate change.
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