Operations Exchange Support, Senior Associate
Role
HrX exchange system data flow monitoring and navigation support for new Client projects during Implementation and Hypercare. First point of contact for error review and analysis assuring timely and accurate resolution in collaboration with other internal departments and Client stakeholders.
Key responsibilities :
Daily Interface monitoring in hrX Exchange to assure accurate and successful data flow between HRIS and PY systems.
Project support during implementation and Hypercare
Log and Report System issues providing clear and detailed evidence
Support and contribute to Root Cause Analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any re-occurrence in cooperation with the Client, Application Services and Products
Support Internal Teams and Clients with hrX exchange (system navigation, walk-through, error analyzing/reading)
Provide ad hoc trainings to Internal Teams or Client, Conduct Knowledge Transfer Sessions
Ad hoc system testing
Maintenance of DWIs to ensure processes are up to date and reflective of the service
Identify and highlight any deviations from the standard scope of service
Proactively looking for new solutions and improvements
Collaborate with Operational Management, Transformation Team and Products to implement automation and innovation for continuous improvement
Responsible for upskilling and developing team members through training delivery and coaching to enable them to fulfill their role
Support Management with the resolution of client escalations along with compiling lessons learnt
Ad hoc participation in other projects
Deal appropriately with sensitive and confidential information
Contribute to team meetings and raise any issues immediately to your Line Manager
Complete Time Recording accurately and on time
Keep up to date with all Alight announcements and communications
Build good relationships with all lines of business where appropriate
Update internal stakeholders, when needed, in a timely and accurate way
Successful completion of all learning objectives
Adherence to all Security and Compliance procedures
Adherence to Quality standards
Demonstrate professionalism and act responsibly
Experience and Skills
Good understanding of HR and Payroll processes
Understanding of how the available tools and systems enable the delivery of service excellence
Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast-paced environment
Excellent written and verbal skills in English, any other European language is an advantage
Self-motivated and a willingness to learn
Attention to detail, good analytical and problem-solving skills
Ability to organize work and priorities
Accurate in terms of quality and respect of deadlines
Ability to collaborate and work in a team environment while having a strong sense of commitment to team and department, as well as independently while adhering to processes and procedures
Strong sense of integrity with an awareness of confidentiality and diplomacy
Essential
BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
Experience working with hrX suite – hrX assist, hrX exchange, hrX access, hrX analyze
HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
#J-18808-Ljbffr
