.Company DescriptionWork smart, have fun and make an impact!Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings.
Our solutions are backed by an international team of experts and powerful technology.
We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.Why apply to EcoVadis?
Be a part of the global sustainability change in business.
Grow your career.
Work with extraordinary people.
Feel valued for your contribution.Learn more about our team and culture on EcoVadis careers page.Job DescriptionWe are seeking an experienced and dynamic Operations Director for our EVS (Evaluation Services) department.
The ideal candidate will be responsible for driving operational excellence, enhancing productivity, and leading change management initiatives within the team.
This role is pivotal in ensuring that our operations align with our strategic goals and deliver outstanding results for our clients.
Additionally, the Operations Director will oversee a Business Intelligence (BI) expert and a Salesforce expert to collect and prioritize all reporting and Salesforce needs for the sub-departments.Key Responsibilities:Capacity planning and Operational Excellence:Ensure the business continuity of EVS Services.Oversee capacity planning for all activities in the Evaluations Services (Ratings, IQ) and support budget planning to optimize resource capabilities and support the company's ambitious growth objectives.Manage capacity according to actual workload and inflow to ensure timely delivery of services.Develop and implement strategies to enhance operational efficiency and effectiveness across the EVS department.Utilize a data-driven approach to establish metrics that ensure high-quality service delivery, productivity gains, and continuous improvement.Lead process optimization initiatives to streamline workflows, eliminate inefficiencies, and drive productivity improvements.Foster a culture of accountability and continuous improvement within the team.Monitor EVS risks and mitigation plans.Change Management:Lead change management efforts to support the implementation of new processes, technologies, and strategies across EVS.Provide training and support to the team to facilitate smooth transitions and adoption of new practices.Team Leadership and Development:Build and maintain a high-performing team by recruiting, training, and mentoring team members.Create a positive and inclusive work environment that encourages collaboration and innovation.Set clear goals and expectations, providing regular feedback and performance evaluations.Stakeholder Management:Collaborate with cross-functional teams to ensure alignment of operations with organizational goals.Serve as a key point of contact for internal and external stakeholders, addressing concerns and providing updates on operational initiatives