.Merlin Digital Partner: Your Strategic Talent Partner in the Digital EcosystemAt Merlin, we are a leading talent acquisition consultancy with over 20 years of experience in the digital world. We proudly support startups, scaleups, and corporates in more than 10 countries, helping them find the talent they need to thrive across 15+ areas of specialization.What sets us apart? Our strategic analysis of each company, combined with a powerful network of professionals. We dive deep into understanding your business, enabling organizational transformation that aligns with your goals and maximizes growth.Currently, we are searching for a Director of OperationsOur partner, a start-up based in Sant Cugat (Barcelona) and Santa Cruz de Tenerife, has over 150 employees in just over 2 years, with an international presence. Their AI application offers various marketing and growth techniques aimed at maximizing benefits for their clients (SMEs).Mission:We are looking for a Director of Operations whose mission will be to ensure global operational efficiency, leading teams and optimizing processes to ensure the achievement of business and financial objectives for the Kit Digital project, contributing to the growth of the company.The Role:Global supervision of operations related to the Kit Digital, ensuring efficiency and compliance with operational and financial objectives.Coordination of the various operational processes related to the Kit Digital: client acquisition, file processing, customer experience, solution quality, etc.Management of teams located in the Tenerife branch.Identify and lead improvement initiatives focused on increasing operational efficiency.Monitor and improve the unit economics associated with the operation.Prepare reports and presentations for management.What We Are Looking For:Degree in Computer Engineering or similar.Previous experience in supervising complex operations, with a focus on optimization and process improvement.Experience managing large teams (ideally between 50-70 people).Ability to hire, train, and develop talent, creating a productive and cohesive work environment.Ability to plan, execute, and lead operational projects from the design phase to implementation.Analytical skills to make data-driven decisions and a results-oriented approach to efficiency.Knowledge of data tools, CRM, and project management software such as Hubspot, Salesforce, PowerBI, ClickUp, Asana, Holded, among others.Familiarity with the Kit Digital or similar programs will be a plus.What We Offer:Permanent contract.Salary negotiable based on experience (f+v).Bonus based on team performance objectives.Offices in Santa Cruz de Tenerife.This position requires living on the island of Tenerife or relocating there (with tax residence in Spain).Remote work: 2 days a week.Intensive work hours every Friday of the year.Continuous training.Team-building activities