With a global mission to "make the healthcare experience more human", Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM.
We create digital apps and software solutions for doctors, clinics, hospitals, and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 260,000 customers globally, and operates in 13 countries in Europe and LATAM. Doctors and clinics count on Docplanner to facilitate scheduling, booking, communication, and payments for millions of patients a month. Through its innovative and user-friendly software, doctors and clinics can optimize patient flows, reduce costly no-shows, and completely digitize their practices - all resulting in valuable time savings that can instead be used to improve patient outcomes and experiences.
In your role, you will be in charge of helping the CS structure to achieve its results in the following way:
Create useful reports to analyze business metrics;Provide insights to the CS structure for analysis and decision-making;Interpret the different KPIs of the business & action plans required for improvements in the area;Create and update processes in the CRM, which improve business indicators to have a greater impact;Ensure new processes/tools/best practices adoption and create a knowledge base for them;Ensure the quality of processes and data;Work closely with different departments to follow up on existing projects or help with emerging projects;Take part in strategic projects to ensure their success and maximize business impact;You will train the CS Spain team to execute the processes correctly at our headquarters in Barcelona.What makes you a strong fit You have 2-3 years of experience in a similar role.You have Database and SQL experience.Knowledge of Tableau, Datastudio, and Google Sheets.Experience in managing a CRM - Salesforce, Hubspot, etc.Fluent in English and advanced/bilingual in Spanish.You are a super analytical person, results-oriented, with a creative and dynamic mindset, and, of course, a good communicator.A strong work ethic, a superior sense of organization, and teamwork are essential.We promote and embrace equal opportunities in our recruitment process and every day at work. If you apply for a job with us, you will be treated equally regardless of your age, disability, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation, or any other dimension of human diversity.
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