What's inside the Blue Box?
To have a career with Tiffany & Co. makes you a special part in a story of legendary beauty with freedom, wit and joy that has evolved over 180 extraordinary years.
We now have an exciting opportunity for an analytical and driven individual to join us as an Operations Professional at our Madrid store.
A career as unique as you are.
Our heritage was built on sourcing the most exquisite and rare diamonds – Tiffany & Co. was renowned as The King of Diamonds. In the same respect, we pursue the most talented and rare individuals to join our Tiffany family.
Operational Excellence includes but is not limited to:
Provide exceptional operational support to drive sales and service, partnering with the Client Advisor and management team.
Overseeing receipt of all incoming merchandise including liaison with customs and shipping agents.
Supporting in Client Services: Cleaning jewelry, transferring merchandise, taking in jewelry repairs, and providing after-sales care.
Inventory management: Monitor and reconcile merchandise inventory including stock control, cycle count accuracy, shrinkage, and ensuring appropriate assortment and model stock levels.
Coordination of price changes, partnering with store management to ensure all processes and systems support the required service standards.
Partner with Store Management regarding all onsite facilities and ensure WHS is managed as per company guidelines.
Feel the magic of a career in blue and apply now!
The successful candidate will have a minimum of three years sales experience within a customer-focused environment. Be it Sales, Retail, Hospitality, or Aviation… We believe a diverse workforce makes a difference. A dynamic service-driven personality is essential!
We are seeking:
A Blue Box Enthusiast.
A minimum of three years' experience in retail stock management/inventory control.
Strong analytical skills needed.
Proficient in Microsoft Word and Excel.
Ability to work retail store hours as necessary, including nights, weekends, and holidays.
Organized and detail-oriented.
Flexibility to perform different tasks based on day-to-day business needs.
In return, you will earn a very competitive salary, the opportunity for career development in an environment that recognizes growth, whilst receiving Tiffany-designed training programs and the privilege of generous employee discounts.
Design your career within a tradition of excellence!
RESPONSIBILITIES
The Operations Coordinator is the heart of the back of house team in a Tiffany store. The Operations Professional has strong communication and problem-solving skills and works effectively with client advisors, management, corporate partners, and clients to drive store sales and profitability. Duties include providing exceptional client service, order fulfillment, inventory management, and ensuring merchandise is delivered; all with the Tiffany Touch.
Operational Excellence includes but is not limited to:
Provide exceptional operational support to drive sales and service, partnering with the Client Advisor and management team.
Overseeing order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise.
Monitor and reconcile merchandise inventory, using reports and systems.
Supporting with service information, repairs, shipping, and inventory quickly and accurately.
QUALIFICATIONS
Wondering if the Blue Box is for you?
Previous experience in the role is required.
Fluent in Spanish and English.
Strong analytical skills needed.
Proficient in Microsoft Word and Excel.
Ability to work retail store hours as necessary.
Organized and detail-oriented.
Flexibility to perform different tasks based on day-to-day business needs.
Feel the magic of a career in blue and apply now!
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