.Who we areAlan envisions a world where anyone holds the power to actively influence their physical and mental health. We strive every day for a healthier humanity, starting with healthier people and healthier businesses.Alan simplifies access to care, and empowers everyone to be healthier, physically and mentally, thanks to preventive care, health and insurance all in one experience. From prevention to extra-fast reimbursement of health care, we go the extra mile for our members, becoming a resource for them, and obsessively creating solutions to help them in their day-to-day obstacles with a caring, tailored, personalized approach.We partner with 25,000 companies, with 500K members, and cumulate €350m+ and growing ARR. We operate in France, Spain, and Belgium. The team is 580+ people, all over Europe.How we do it?People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:Members first. We put our members first, our team second, our shareholders third.Radical Transparency. We make all choices in writing and adopt a direct and honest style of communication.Personal & Team Growth. We are self-improving whilst helping others grow. We're no ego-doers and we all edit the company.Distributed Ownership. We trust our colleagues to make the right choices. We are not afraid to fail fast individually to learn collectively in the long run.Fearless ambition. We shoot for the moon and work backwards. We focus on solving complex problems with simple principles far from ready-made ideas.Operations at AlanThe Operations Community's core responsibilities are to deliver at scale our insurance and health services: we build our platform and operational capabilities and run our processes to guarantee delight and efficiency .As we anchor our Insurance position and diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain, and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting!Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care, and many other teams at Alan.We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Coordinators who deliver those on a daily basis while improving them .We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services .MissionFor this role, you need to be based in France, Belgium or Spain.The Operations Coordinator works on a specific subset of services we deliver (e.G., claim reimbursement, fraud, clinic to name a few)
