POSITION SUMMARY: We are seeking an Operations Coordinator to join our team and support our day-to-day operations. This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The ideal candidate will be highly organized, detail-oriented, and able to effectively manage multiple tasks in a fast-paced environment. The Operations Coordinator will be responsible for overseeing various operational functions, including communications, case management, payroll, and budget compliance.
WHAT YOU GET:
Being a part of a cause driven team that impacts communities
Training and career development
Employer-funded (12% of annual salary) retirement plan upon eligibility
Free membership to any of our YMCA centers
Discounted program fees
QUALIFICATIONS:
Bachelor's degree in business administration, operations management, or related field.
Proven experience in operations coordination or similar role.
Strong understanding of communications systems and tools.
Proficiency in Salesforce or similar CRM software preferred.
Excellent organizational, communication, and time-management skills.
Ability to prioritize tasks and meet deadlines in a dynamic environment.
Strong attention to detail and accuracy.
ESSENTIAL FUNCTIONS:
Assist in the management of Customer Relationship Management software operations and workflow.
Lead and manage assigned projects that lead to department and organizational goals.
Assist in payroll oversight.
Manage and navigate parent escalations.
Manage and provide direction to site leaders in incident management.
Assist with answering internal phone lines.
Assist with the flow of interdepartmental communications.
Responsible for assisting in implementation and training of system.
Assists and maintains SOP development for the department.
Offer coaching, training, and leadership to on site and off site team members.
Consistently demonstrate the ability to recognize and deal with priorities.
Performs all duties in an independent manner with minimal direction.
Ensuring adequate staffing coverage necessary for operational hours of department.
Assume other duties and responsibilities as assigned to meet the changing needs of the organization.
Work Environment and Physical Demands:
Ability to sit for long periods of time.
Ability to view/enter data for long periods of time.
Must be able to lift up to 25 pounds in weight.
Position may require bending, leaning, kneeling, and walking.
Ability to speak concisely and effectively communicate.
If you are a self-motivated individual, who thrives under pressure and wants to make a difference and be an impactful member of a growing team and organization, then apply today.
Job Type: Full-time
Pay: $32,000.00 – $37,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Experience:
Customer service: 1 year (Preferred)
Ability to Commute:
Cordova, TN (Required)
Ability to Relocate:
Cordova, TN: Relocate before starting work (Required)
Work Location: In person
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