.What to Expect The Operations Coordinator works cross-functionally to deliver an exceptional experience to our customers by coordinating day-to-day delivery operations, as well ensuring smooth operations at their Tesla location(s). The Operations Coordinator plans, coordinates, and tracks all vehicle preparation and delivery operations, communicates status updates effectively, and improves operational efficiencies. As the point person for operations, success in this position requires balancing the competing needs of internal teams and valued customers. This involves a high level of customer and employee interaction. The ideal candidate will possess the technical acumen to communicate effectively with internal team members and has the ability to provide a strong level of customer service while generating excitement for owners. This role directly supports Tesla's mission by creating a scalable delivery experience for our customers.What You'll Do Planning & CoordinationAssist in the planning, implementation, and follow up of vehicle prep operational tasks and projectsCoordinate vehicle movements in vehicle lots and delivery bays, monitor delivery schedules, coordinate vehicle repairs and detailing, and ensure lots are thoroughly organized and maintainedManage Used Vehicle intake, inspection, refurbishment, dispatch and delivery, alongside new car operationsIdentify team's needs for processes and tools, and provide appropriate support (training, communication, etc.)Take inventory and order supplies as necessary in support of the location's managerSupport tracking and following up on task completion, as well as team utilization of existing toolsAssist the location manager with staffing plans as neededContribute to achieving and exceeding the location's goals and KPIs including but not limited to: minimizing vehicle dwell, ensuring all pre-delivery activities are completed by our customers and internal teams, maximizing yield on supply, and delivering an excellent customer experienceOperational Excellence & ProcessesDevelop expertise on all internal processes and tools and serve as the process expert for your teamServe as liaison to, and work cross-functionally with other teams, including Sales, Logistics, and ServiceAssist with and lead day-to-day supervision of local delivery operations at the assigned Tesla locationStrive for an efficient work environment while continuously improving processes, tools and trainingSupport with escalations to manage customer satisfactionSupport the location manager in following up the implementation of Tesla standards to guarantee excellent customer experience (e.G