Operations And Customer Support

FlyBy is the fastest growing flight academy in Europe, located in Burgos, Spain.
FlyBy is a Flight Training Academy registered with the Spanish Civil Aviation Authority and recognized under EASA (European Aviation Safety Agency).
FlyBy has its own maintenance organization (Part-CAO) looking after our fleet of 45 airplanes and 3 simulators.
FlyBy has over 350 students from 112 different nationalities.
Due to our expansion of flight and theory operations from our new base in Logroño, we are looking for a talented Operations and Customer Support leader.
Key Responsibilities: Dual responsibilities in operations and customer support.
Operations:
Liaise with students when changes to flight schedule occur.
Constant communication with Ops headquarters in Burgos.
Customer Support:
Attending to students for non-training related matters with support from head office: accommodation, shuttle, etc.
Experience, Technical Requirements & Qualifications: Advanced user in Excel.
Languages: English and Spanish .
Proven customer support experience or experience as a Client Service representative.
The unrestricted right to live and work in the EU.
Availability to live in Logroño.
Own vehicle.
Skills: Communication skills.
Teamwork and interpersonal skills.
Patience and customer service skills.
Organizing and maintaining records, files, and databases.
Strong organizational skills.
Problem-solving skills.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.
What we offer: Full-time permanent position in a fast-growing company with growth options.
Roster of one week on / one week off.
Competitive salary.
Please include salary expectations.

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