We are Safeguru, an E-Commerce specialized on industrial safety products and personal protective equipment, leader on health and safety digital content.
We are looking for a motivated individual to join our team. The Customer Success Internal Support Representative will be responsible for providing the support required to the Customer Success representatives, gathering the information required, acting as a bridge between Customer success and Purchasing, communicating with customers and achieving excellent customer satisfaction. You should be able to multitask and adhere to deadlines.
What are our core values and competencies?
The key requirements that the right person for this role should have:
Native/Fluent German language
Intermediate English language
Excellent phone skills
Communication/Active listening skills
Great organizational skills and ability to multitask
Very good attention to detail
Ability to achieve targets and adhere to deadlines
Ability to adapt to changes
Problem solving skills
Great teamwork skills
What are we looking for?
We are looking for an Operations and Customer Support Coordinator that:
Shares our values and competences.
Is aligned and committed to the project and our vision.
Has good interpersonal and communicative skills.
Sees challenges to overcome instead of problems.
Has a proactive attitude and oriented to excellence.
What would be your responsibilities?
Providing support to Purchasing team.
Liaising with our warehouse and transport companies to ensure delivery dates are met.
Acting as the link between Operations and Sales Team.
Supporting Operations on specific activities in order to get the information required for opportunities with customers.
Answering potential customers' questions and sending additional information per email.
Staying informed about competing products and services.
Becoming an expert in health and safety at the workplace and our products and understanding their use and benefits.
Being a customer advocate on every task while capturing feedback and reporting requests to Purchasing and Management.
What do we offer?
37.5 effective weekly hours
Collaborative and positive work environment.
Ambitious project by the hand of an international business group.
Fixed contract from the beginning.
Possibility of working from home a 60% of the time.
Flexible start and end time.
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