.About Paack We are Paack , a tech-logistic scale-up company founded in 2015, primarily focused on last-mile delivery. Since then, we have been experiencing strong growth within the European market with a presence already in 4 European countries such as Spain, Portugal, France, and Italy. We Care , We Thrive , and We Innovate are our core values. That is precisely why here in Paack we are looking for exceptional individuals who enjoy overcoming challenges and breaking the status quo. Us Paackers, we are proud to be fostering an equal opportunity workplace promoting diversity and inclusion, which is a fundamental part of our culture. About the job The Store Business Model at Paack manages all deliveries from our clients' stores (Ship from Store). We have a wide spectrum of functions that begins with the acquisition of clients and ends with the resolution of incidents; including negotiation with fleets, allocation strategy based on margins and quality of service, operational support to clients and fleets, and real-time operations monitoring. As an Operations Account Manager , you would be responsible for managing a portfolio of around 50 clients within the Spanish and Portuguese market. Your role would be essential in making sure that our clients are satisfied with the service offered by Paack. More in details, your responsibilities will include: Monitoring the performance of our service and supporting customers in relation to volumes, operations, and process improvements. Identifying operational needs, and establishing plans to meet expectations and increase customer satisfaction. Identifying new business opportunities within the assigned current customer portfolio. Establishing a good relationship with customers, planning regular follow-up meetings and reporting. Supporting the Store Sales team in the acquisition of new clients, giving them support with data and analytics. Analysing the forecast and coordinating with the traffic team the correct dimensioning of the operational needs. Establishing and maintaining an agile reporting system to clients using the available internal data tools. About you - Minimum of 2 years of previous experience in similar roles.- Fluent in Spanish and English .- Advanced level of Portuguese .- Amazing analytical mindset, able to solve problems after a deep understanding of contexts.- Problem solver and able to react quickly to operational obstacles that may arise.- Good communicator, capable of building strong business relationships with clients.- You enjoy taking on new responsibilities and challenges to deliver solutions to complex problems. Why Paack Because to lead the online market delivery revolution we need enthusiastic, energetic, and committed people