.Job Purpose: Reporting to the Senior Operations QA Consultant, you will be part of a team supporting a large outsourced marketing services contract, covering the key categories of Print, POS and Promotional Merchandise. Focused on the Promo category, you will lead a QA/QC team dedicated to managing the QA/QC for marketing activations in 30+ markets across Europe and Latin America. You will be part of a team that will manage product testing and certification, lend technical support on COC/DOC to suppliers/Factories, run first article review and factory audits, prepare technical reports and documentation relating to technical specifications, work instructions and standard operating procedures.Key Tasks:Design & maintain Factory Audit Process.Develop & maintain Factory Technical, Social Compliance and Capacity Audit Form.Lead in & conduct on-site audits to evaluate on factory's capability and capacity.Review & approve audit result.Coach and provide technical support to suppliers/factories on audit non-compliances' Correction Action Plan (CAP).Follow up with suppliers/factories on CAP verification results.Conduct gap analysis on audited factories' capabilities and recommend factory development activities.Establish and report benchmarked factory capabilities by product categories and geographical locations.Key Performance Indicators:Brief suppliers/factories on Factory Audit Process.Develop & maintain auditors' Capability & Competency Profile.Oversee audits as per committed timelines.Ensure audits are conducted on scheduled and are standardized in the way factories are audited & the manner in which the factories are rated across auditors.Maintain benchmarked factory performance and capability database.Generate & publish monthly Factory QPI/performance scorecard.Maintain Global Audit Tracking Log in close working relationship with QA Administration.Upgrade suppliers/factories audit compliance level with devised improvement activities.Improve quality performances of key & strategic suppliers/factories.Experience and Skills Required:At least 3 years of experience of QA/QC/Auditing in the Promotional Merchandise category in a Customer Support/Service capacity, either directly for a consumer brand or a 3rd party auditor/supplier.Should have practical experience in managing projects into countries where local importation/certification is needed per product categories.Knowledgeable in areas of product safety, regulatory and performance requirements as per international and market-specific standards.Work must be performed in accordance with defined guidelines & operating systems and supported by appropriate formal documentations.Strict adherence to Company & Departmental operational and administrative guidelines.Maintain effective and efficient communication with all parties.Well-organized and able to handle multi-tasks at the same time
