Job Purpose : Reporting to the Senior Operations QA Consultant, you will be part of a team supporting a large outsourced marketing services contract, covering the key categories of Print, POS and Promotional Merchandise.
Focused on the Promo category, you will lead a QA/QC team dedicated to managing the QA/QC for marketing activations in 30+ markets across Europe and Latin America.
You will be part of a team that will manage product testing and certification, lend technical support on COC/DOC to suppliers/Factories, run first article review and factory audits, prepare technical reports and documentation relating to technical specifications, work instructions and standard operating procedures.
Key Tasks : Design & maintain Factory Audit Process.
Develop & maintain Factory Technical, Social Compliance and Capacity Audit Form.
Lead in & conduct on-site audits to evaluate on factory's capability and capacity.
Review & approve audit result.
Coach and provide technical support to suppliers/factories on audit non-compliances' Correction Action Plan (CAP).
Follow up with suppliers/factories on CAP verification results.
Conduct gap analysis on audited factories' capabilities and recommend factory development activities.
Establish and report benchmarked factory capabilities by product categories and geographical locations.
Key Performance Indicators : Brief suppliers/factories on Factory Audit Process.
Develop & maintain auditors' Capability & Competency Profile.
Oversee audits as per committed timelines.
Ensure audits are conducted on scheduled and are standardized in the way factories are audited & the manner in which the factories are rated across auditors.
Maintain benchmarked factory performance and capability database.
Generate & publish monthly Factory QPI/performance scorecard.
Maintain Global Audit Tracking Log in close working relationship with QA Administration.
Upgrade suppliers/factories audit compliance level with devised improvement activities.
Improve quality performances of key & strategic suppliers/factories.
Experience and Skills Required : At least 3 years of experience of QA/QC/Auditing in the Promotional Merchandise category in a Customer Support/Service capacity, either directly for a consumer brand or a 3rd party auditor/supplier.
Should have practical experience in managing projects into countries where local importation/certification is needed per product categories.
Knowledgeable in areas of product safety, regulatory and performance requirements as per international and market-specific standards.
Work must be performed in accordance with defined guidelines & operating systems and supported by appropriate formal documentations.
Strict adherence to Company & Departmental operational and administrative guidelines.
Maintain effective and efficient communication with all parties.
Well-organized and able to handle multi-tasks at the same time.
Our organization is dedicated to fostering a workplace environment that values diversity and inclusion.
We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences.
Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive.
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