Operational Lead, Amazon Music

DESCRIPTIONWe are seeking a candidate to lead a team providing operational support to our internal business units. You will coordinate efforts, prioritize tasks, and manage documentation to ensure smooth purchasing and spend management processes.Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, from livestreams to artist merch, we're innovating at some of the most exciting intersections of music and culture. Amazon Music delights customers worldwide across multiple tiers of service (ad-supported, Prime, and Amazon Music Unlimited).Key job responsibilitiesProvide hands-on operational guidance and support to the team across multiple locationsConduct quality checks to ensure consistent performance and compliance of the teamServe as the subject matter expert and primary point of escalation for team membersManage support resources for external teams, ensuring they have the necessary tools and informationCollaborate with internal departments (Finance, Business, Tax, Legal) to resolve issues and address queries effectivelyBASIC QUALIFICATIONSBachelor's degree in business economics, engineering, analytics, mathematics, statistics, information technology or equivalentExperience in creating process improvements with automation and analysisExperience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processesPrevious experiences managing a teamPREFERRED QUALIFICATIONSAny of the following languages: Spanish, German, Italian, Japanese, Portuguese
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