Country: Spain
Location: De La Industria, 6-8, Nave 18, 28100 Alcobendas, Spain
Position: Operational Hub Lead
Contract type: Full-time
Why Carrier?
Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions.
We invented modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.
We offer an evolving range of industry-leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact.
We recognize diversity and inclusion as the engine to growth and innovation, and continue to lead because we have an exceptional workforce that puts the client at the centre of everything.
Your Role
This exciting position is intended to support the implementation of back-office transformation activity within the business.
As the Operational Hub Lead, you will be responsible for working with the Service back-office team to implement process improvement and alignment across the function.
You will leverage your supervisory experience and technical knowledge of Service delivery to enable a linked-up approach between our operational team and our administrative functions.
Your key responsibilities will be: Work cross-functionally with the operations and administration teams to develop efficiencies and best practices for service delivery.Assist with project planning and implementation of new systems roll-out.Work with key stakeholders and project coordinators to ensure successful completion of project stages.Facilitate the implementation of new systems and processes.Day-to-day management of all back-office functions.Coach team members to ensure operational achievements are met.Provide technical aftersales guidance and support.Analyze business data and reports to inform solutions and develop improvements.Who we're looking for:
We are looking for someone with practical knowledge in leading and managing the execution of processes, projects, and tactics within your work area.
As a minimum, you must have the following:
Engineering/Technical University Degree.Subject matter expertise in service delivery identifying typical business requirements, challenges, risks, and mitigations or solutions.High level of technical competence with relevant experience within a global company in either Engineering or Operations delivery.Ability to work with and manage multiple stakeholders.Experience in quality/warranty management.Experience leading teams and managing relationships with key customers and stakeholders.What we offer:
Benefit from our great workplace environment and culture.
Drive forward your career through professional development opportunities.
Get competitive salary and benefits.
Have peace of mind and body with our health insurance.
Make yourself a priority with flexible schedules.
Your journey with us:
Your journey with us is designed to be fair and beneficial.
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