Operational Excellence Manager

Operational Excellence Manager Apply locations Madrid time type Full time posted on Posted 3 Days Ago time left to apply End Date: December 21, 2024 (11 days left to apply) job requisition id R24206

Job Title: Operational Excellence Manager

Summary: The Operational Excellence Manager leads operational improvement projects within the Contract Fulfilment Airlines team, driving performance enhancements and customer satisfaction. Acting as both a facilitator and project manager, this role ensures the effective planning, execution, and integration of multiple initiatives to streamline processes and improve efficiency. Responsibilities include assessing existing workflows, identifying gaps, and implementing strategies that foster continuous improvement, innovation, and adaptability. Additionally, the role focuses on supporting teams through skill development and collaboration programs, promoting a culture of recognition and learning. Effective leadership, stakeholder engagement, and expertise in operational strategy are critical for success in this position.

Key Responsibilities: Knowledge Management Process Implementation: In collaboration with Service Management and RMC Center of Excellence, designing and implementing a knowledge management strategy and framework. Coordinating with stakeholders for the as-is assessment, the To-Be definition, and implementation. Determine objectives, implementation strategy, and timelines. Promote the knowledge management culture in the Contract Fulfillment AIR organization. Inventory and review of existing information, identifying gaps. Recognize or articulate knowledge, turning tacit knowledge into explicit knowledge. Defining a process, and developing workflows, envision and articulate the ideal end state. Create, maintain, and enhance a process database. Establish and monitor process documentation, implement measurement of impact, and coordinate knowledge sharing. Review and maintain Role & Responsibility descriptions and knowledge accountability. Build SOPs (Standard Operating Procedures). Define strategy and implementation plan related to workforce knowledge enhancement. Implement and maintain the new onboarding process (check-in, training academy, and shadowing). Design trainer role description and responsibility. Establish recurrent training on tools and applications. Implement and maintain framework and KPIs (Key Performance Indicators) on data management and governance. Facilitate the identification, discussion, and prioritization of improvement strategy and actions. Coordinate the implementation of improvements and evaluate effectiveness through KPIs. In collaboration with Contract Fulfillment AIR Leads, coordinate the implementation of OTC (Order-to-Cash) system maintenance, and contract Fulfillment tools. Implement related KPIs. Facilitate the definition and implementation of Contract Fulfillment sanity checks and service quality monitoring. Determine the Contract Fulfillment reporting strategy, analyze the current state, and identify opportunities. Continuous Improvements: Lead the identification, discussion and prioritization of improvement strategy and actions. Lead Contract Fulfillment process assessment, improvement definition. Coordinate the implementation of improvements and monitor effectiveness throughout KPIs. Communicate project status updates and priority challenges. In collaboration with Contract Fulfillment AIR Leads, coordinate the implementation of OTC system maintenance, and contract Fulfillment tools. Implement related KPIs. Lead the definition and implementation of Contract Fulfillment sanity checks and service quality monitoring. Based on guidance provided by Service Management, coordinate the implementation, maintenance and development of Contract Fulfillment KPIs. Lead the team portfolio allocation and activities performance set up, in collaboration with Contract Fulfillment AIR Leads. Implement a Contract Fulfillment Command Center. PoC for internal/external auditing and internal control. In collaboration with CF AIR Leads and RMC CoE (Center of Excellence), facilitate the design, implementation, or improvement/automation of analysis. Serve as a liaison for cross-functional projects and internal/external auditing and internal control. About the Ideal Candidate: University Degree in Business Administration and Economics. Any other higher education or certification will be highly valued. 8–10 years of experience in operational excellence, process improvement, or project management roles, preferably in a matrix organization or customer-focused environment. Proven track record of managing large-scale improvement projects and driving operational efficiency. Expertise in Lean, Six Sigma, or other continuous improvement methodologies. Knowledge of project management tools, governance frameworks, and data-driven decision-making practices. Strong analytical, problem-solving, and communication skills. Ability to manage competing priorities while ensuring timely project delivery. What We Can Offer You: A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. A flexible working model - We want our employees to do their best work, wherever and however it works best for them. A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. Join us and take your career to the next level while making a significant impact on product development and user experience!

Diversity & Inclusion: Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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