Operation Manager

Anex Tour Spain, S.L.
(a part of the international group of companies ATG) About Us: We are a travel agency (incoming tour-operator) based in Palma de Mallorca, specializing in customized travel experiences and unforgettable holidays for our clients across Spain.
We are looking for an experienced Operation Manager to oversee and streamline our operational processes, ensuring the highest quality service delivery.
Role and responsibilities: Manage and optimize the daily operational workflows of the tour-operator.
Ensure smooth processing of travel arrangements, and services.
Coordinate with suppliers, transport partners, excursion providers and other key stakeholders.
Ensure timely execution and quality of all travel services.
Lead, train, and motivate the operations team to achieve performance goals.
Analyze operational data and KPIs to improve processes and results.
Oversee budgeting and resource allocation efficiently.
Requirements: Degree in Tourism, Business Administration, or a related field.
At least 3 years of experience in an operational management role, preferably within the travel and tourism industry.
Proficiency in travel booking software and operational tools.
Strong organizational skills and leadership abilities.
Problem-solving mindset with excellent communication skills.
Fluent in Spanish, German and English.
We Offer: A dynamic, fast-paced, and supportive work environment.
The opportunity to contribute to the growth and development of the tour-operator in other European countries' markets.
Competitive salary and benefits package.
Career growth opportunities and long-term prospects.