Openstack Technical Support Manager Ir-182

Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting, and training services to customers and partners deploying Ubuntu. Our regional Technical Support Managers run world-class Technical Support teams, solving deep technical problems for customers worldwide on Ubuntu Server, Ubuntu Desktop, and the public cloud. They demonstrate customer focus and technical excellence.Key responsibilities:Management of a professional support team, including skills development and performance managementOperational control, shift scheduling, accountability for key performance indicators (KPIs)Ensuring all customer cases are responded to within the SLA and professionallyActing as the customer escalation contact and addressing escalations appropriatelyAccountability for customer satisfactionContributing to the support knowledge baseContinuous improvement to the team's processes and support service deliveryHiring, developing, and training support teams to match business requirementsWorking with the leadership team to drive growth and transformation initiativesRequired skills and experience:Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)Experience or knowledge of OpenStack, Public Cloud, and Virtualization technologiesLeadership experience, preferably team management experienceConfidence under pressure with a proven track record of high customer focusFluency in two languages, English being primaryExcellent communication skills (verbal and written)About Canonical:Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our services help businesses worldwide reduce costs, improve efficiency, and enhance security with Ubuntu.We offer:100% work-from-homeLearning and developmentCompetitive salaryRecognition rewardsAnnual leavePriority Pass for travel#J-18808-Ljbffr