Job DescriptionThe role : Annual ActivitiesAnnual ActivitiesCreate Annual Activity Planner and share with the client and TPV.Approve and Publish Final Version of Agreed Annual Payroll Calendar and system set up .Agree password format for the yearService DeliveryAct as First point of escalation for payroll queries.Handle all the non-Payroll related tickets under the correct function .Mass upload, master data processing in hrX (only if applicable)Exchange event monitoring (only for hrX clients)Manager RCA - Arrange RCAs. validate quality EtcLVMS or BO reports to ensure all the ticket are close on time by TPVResponsible for the updating, maintaining, and enforcing of the Defined Work Instructions (DWIs) and CLIENT Solution workbookResponsible for the resolution of Technical / Functional issues escalated from the team, CLIENT and / or Partner and ensuring all system issues / defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and / or Products can investigateSLA ReportingCross check the KPI with the real results and report to TPV to identify and correct any deviationUpdating of SLA and fail reason in LVMS reported on monthly bases.Change RequestsCheck Client / Alight CSW / SOW for complianceCheck Alight / TPV CSW / SOW for complianceNotify PSM on Change Requests raisedApply the CR process as per VPS 3.0 std. processUpdate CSW and get client's approval on the changes in DocsEscalationsSPOC for TPV sFirst Escalation point for Clients.Include in RAG the escalations with PSM helpManage issues that need to be escalated - TPV relatedSecurity and ComplianceInitiate SI process in case any SI detected by PSAPerform SOC1 ControlsHyper-careParticipate in Hyper care callsCollaboration with Project Manager, PSM and OA team for Integration Support etcSupporting and Validating the test performed during pre-go live phase. (UAT / SIT testing and data mapping configuration, support in process definition)VPS process Walkthrough call with all the new CLIENTs during HypercareGovernanceManage regular Operations calls (Corrections call / Post-payroll call etc)Prepare post payroll Review Deck.Manages Operational Plan to track actions / issues.Manage issues that need to be escalated - TPV relatedEnsure adherence to all agreed schedules as per SOW for Client / TPVCollaborate with PSMs to ensure on the quality of services provided by the TPV provided to the client.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.#J-18808-Ljbffr
