Join our SmartRental team!SmartRental Group is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.Our vision is to be the European leader in the market, providing diverse solutions adapted to all accommodation needs.With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences, and luxury residences for the elderly.Our portfolio includes brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets in the Living and Hospitality sector.What will you do?The International Regional Director of Operations is responsible for planning, directing, and coordinating the operations of all the Hotels (assets) in the assigned geographical area. The regional director of operations is responsible for ensuring and improving performance, productivity, efficiency, and profitability through effective methods and strategies.Responsibilities include:Leading, directing, and managing daily hotel operations.Overseeing hotel yearly budgeting and forecasting, strategic planning, and performance reviews.Implementing and complying with company policies and standards.Coordinating capital improvements and property improvement plans.Responding to guest inquiries and resolving concerns.Monitoring service quality, operational efficiency, guest satisfaction, and compliance with SOPs.Identifying operational performance gaps and implementing corrective measures.Partnering closely with the COO to follow departmental guidelines and priorities.Managing daily quality processes, including communication of goals and team member empowerment.Monitoring and developing team member performance, especially hotel managers and departmental managers.Controlling operating expenses and proposing corrective initiatives.Monitoring P&Ls and STR reports.Updating policies and procedures for hotels in the assigned geographical area.Conducting audits of hotels and setting improvement plans.Identifying and developing talents in collaboration with the HR department.Analyzing results and developing improvement action plans.Communicating effectively with hotel directors, Central Office, and COO.Visiting hotels and managing teams to promote a positive work environment.Coordinating preopening operations of new hotels and preparing operational and payroll budgets.Selecting new hotel directors and key positions in collaboration with HR.Supporting the Business Development department in finding new hotel projects.What do we look for?Hospitality Management or equivalent work experience.10 years' experience with international hotel chains.5 years of multi-property management experience.Knowledge of PMS and POS.Fluency in Spanish and English; additional languages are a plus.Driving license B.Flexibility to travel.What do we offer?Competitive salary.Possibility of professional development and growth within an expanding company.Discounts in our hotels and other benefits.
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