.#Be MoreDo you aspire to a rewarding career that lets you do more and achieve more?
Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people.
Be home, belong, and start your journey to #BeMore!Top reasons to work here:Attractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthA positive culture for you to #BeMore at workEasy-to-locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awardsWhat is your mission?Reporting to the Campaign Consulting Team Lead, the Campaign Consultant will be responsible for managing relationships with our client's customers (Silicon Valley Digital Giant), serving as a trusted advisor by closing incoming ticket requests and consulting on the effectiveness of their media and advertisement campaigns according to their budgets while delivering a #happier customer experience.
As a Campaign Consultant, you are a nimble player who is well-organized and comfortable managing multiple client requests at once.Main responsibilities:Build strong and long-lasting relationships with your customers by providing best-in-class media and product support via phone and email.Partner with different departments to troubleshoot campaign issues flagged by assigned customers.Advice on media creativity, content quality and development, and campaign optimization to maximize performance and delivery.Support customer communication and education including a best-in-class onboarding experience and ad hoc education needs via webinars and demos.Help triage troubleshooting tickets and track progress for pilot program setups.Help drive the activation of customers' media solutions to ensure complete utilization.Assist in the booking & implementation of advertising campaigns in an accurate & timely manner.Provide quality assurance, by checking all client product integrations are completed.Ensure daily ticket/case quotas are met and willing to stretch occasionally.Ensure Quota/performance is effectively reported.Who are we looking for?Ability to write and speak fluently, clearly, and concisely in English.Available to work in the mentioned shift: Monday to Friday (16hrs to 1:00 am)Understanding of Customer Support Operations.Knowledge of backend advertisement operation (back office).Understanding of Digital Marketing, Tools, KPIs & Campaign Objectives.Ability to provide meaningful insights from data.Understanding of case queue management, ticket management.Strong time management skills and motivation to exceed expectations.
But nothing beats the commitment to yourself to be as good as you possibly can