WHO WE ARE: Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.
Mission: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
Figures: D-EDGE is the European No.1 and World No.3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE's ever-expanding ecosystem is a positive place to do business and grow.
Values:
At D-EDGE we are driven by these 4 key values:
We care about people #PEOPLE FIRSTWe dare to share #OPEN COMMUNICATIONWe embrace change #ADAPTABILITYWe go the extra mile #GO BEYONDWHAT YOU'LL BE DOING: YOUR SCOPE:
Ensure successful activation/implementation for D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers.
Be the first contact for new hotels, understanding the client's needs and providing the best services needed.
Set up products included in the contract for the hotel.
Ensure processes are followed for smooth activation/implementation.
Follow the onboarding journey.
Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration.
Record and update all activation/implementation tasks and status into Salesforce CRM.
Log tickets properly in Salesforce CRM for all issues encountered during activation/implementation.
Keep up with D-EDGE products and features evolutions.
Manage online or on-site training.
Understand and analyse the customer's need.
WHAT YOU'VE GOT:
This position can be based in Barcelona, Venice, or Lisbon. The job has been tailored for you if:
You are proactive and can work independently.You are flexible, and have strong analytical skills and an eye for detail.Problem-solving.Teamwork.Project Management skills.Outstanding communication and writing skills.Experience with a B2B technology company or hotels.Knowledge of the Hospitality, GDS, or OTA.Google Suite.You are fluent in English and Italian.The icing on the cake: Training and teaching experience is a plus.WHY YOU'LL LOVE US:
D-Edge is Remote Friendly: 2 days in the office/week.
Meal vouchers.
Health insurance.
Accor Employee Card: Discount on hotel bookings.
12 days per year to get involved in NGO projects.
Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
RECRUITMENT PROCESS:
1. Telephone interview with Talent Acquisition Team: Let's get to know each other (~30 or 45 minutes)
2. First interview with Erica De Vecchi, Onboarding Team Leader Italy/CEE: An opportunity to talk about your background and motivations and to introduce you to the position, our technical ecosystem, and our ambitions. (~60 minutes)
3. Last interview with Eliana Gazzetta, Global Head of Onboarding: Culture fit (~40 minutes)
... and welcome to D-EDGE :)! Please be aware that we will be asking for work references.
D-EDGE is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, handicap, veteran status, genetic information, marital status, or any legally protected status.
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