Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.
Mission : Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
Figures : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE's ever-expanding ecosystem is a positive place to do business and grow.
At D-EDGE we are driven by these 4 key values:
We care about people #PEOPLE FIRST We dare to share #OPEN COMMUNICATION We go the extra mile #GO BEYOND Job DescriptionEnsure successful activation/implementation for D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers.
After the Sales Manager, be the first contact for new hotels, understanding the client's needs and providing the best services needed.
Set-up products included in the contract for the hotel.
Ensure processes are followed for smooth activation/implementation.
Follow the onboarding journey.
Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration.
Record and update all activation/implementation tasks and status into Salesforce CRM.
Log tickets properly in Salesforce CRM for all issues encountered during activation/implementation.
Keep up with D-EDGE products and features evolutions.
Manage online or on-site training.
Understand and analyse the customer's needs.
Preferred ExperienceThe job has been tailored for you if: You are proactive and can work independently.You are flexible, and have strong analytical skills and an eye for detail.Problem-solving.Teamwork.Outstanding communication and writing skills.Experience with b2b technology company or hotels.Knowledge of the Hospitality, GDS or OTA.Google Suite.You are fluent in English and German.The icing on the cake: Training and teaching experience is a plus.
D-Edge is Remote Friendly: 2 days in the office/week.
Health insurance.
Accor Employee Card: Discount on hotel bookings.
12 days per year to get involved in NGO projects.
Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
Recruitment ProcessTelephone interview with Talent Acquisition Team Let's get to know each other (~30 or 45 minutes)First interview with Erica De Vecchi, Onboarding Team Leader Italy/CEE An opportunity to talk about your background and motivations and to introduce you to the position, our technical ecosystem, and our ambitions. (~ 60 minutes)Last interview with Eliana Gazzetta, Global Head of Onboarding Culture fit (~40 minutes)... and welcome to D-EDGE :)! Please be aware that we will be asking for work references. D-EDGE is an equal-opportunity employer. We do not discriminate based on: race, councilor, ety, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, handicap, veteran status, genetic information, marital status, or any legally protected status.
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