On-Tour Support Traineeship In Spain (Seasonal - Madrid or Barcelona)
EF Educational Tours
Duration: January 13th - July 31st 2025
EF is looking for a customer service-oriented On-Tour Support Trainee to help us support our high school-aged travelers on their tours across all corners of the globe.
From routine flight disruptions to more serious health incidents, you'll play an integral role in helping us deliver both a safe and enriching international experience to our student travelers.
What does International Travel mean to you?
At EF, our mission is opening the world through education - connecting our customers with the opportunity to travel, learn a new language, or participate in cultural exchange.
Our On Tour Support team is dedicated to providing travelers an amazing experience abroad and helping them to grow and learn as they face logistical, personal or health-related challenges that can sometimes be a part of international travel.
Our team approaches every case believing that nothing is impossible - this work requires creative problem solving, grace under pressure and a commitment to an exceptional customer experience.
Your role could include:
You will work closely on the planning and execution of our crisis management, emergency response and on-tour traveler support functions for EF Educational Tours:
Exposure to our crisis management, emergency response and routine traveler support functions with plenty of opportunity to learn the building blocks of the on-tour world.Problem-solving: You'll work with our Safety and Operations team to identify problems and solutions to on-tour issues and communicate with our students' teachers and parents to provide support and information throughout their travel.Teamwork: You'll help our On Tour Support Managers and Sales teams prioritize issues in their region by consistently reviewing traveler cases/communication to make them aware of new information and necessary outbound communication.The On Tour Support team works 7 days a week (with 2 days off) schedule through much of our season, and the trainee would need to take part in this rotation as well.Be available for inbound calls and chat.Be able to work one of the below schedules: Tuesday - Saturday or Sunday - Thursday.Work hours will be 8:00 am - 5:00 pm.Who you are... Compassionate, empathetic and you thrive on helping people turn a tough day into a learning moment.A problem solver - you are able to rely on your resilience and positive spirit to look for creative solutions day in and day out.On top of all the details - it's the little things that can make or break the customer experience and you pride yourself on being able to surprise and delight our customers.You want to be a part of a team that motivates and inspires you.Going above and beyond is the only way you do things.Complete fluency in English, confident and clear communication.
Additional languages are a plus.Salary: EUR 22,000 (up to max 25,000) This position is part of the EF Trainee Development Program
As a trainee at EF Spain you'll participate in our Trainee development program (on spot or online) designed specifically for undergraduates or recent graduates and you will come to Zurich in our European headquarters.
Why you will love working with us:
People at EF make things happen.
We encourage you to take full ownership of your work, regardless of your level or experience.
EF team members often say we operate like the world's largest startup because this boundless entrepreneurial spirit is built into our organization's DNA.
Hybrid Model - Up to two days working from home per week.
About EF Education First:
At EF we believe that the world is better when people try to understand one another.
Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.
Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education.
Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
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