We are looking for a technical product manager with a passion for creating innovative solutions that lead to great customer experiences.
Key Responsibilities: Own business case creation (together with Finance BP) for recovery for a clear RoI definition.Drive automation of recovery process, drive research and define a product (i.e., a queuing system that would be able to gather inputs from all refunds trigger flows and would be able to split into smaller scopes and sort them based on defined priorities).Be responsible for the delivery of such a product (build or buy decision, MVP, prioritization of features).Work with a dedicated full-stack product team aiming to maximize scalability of the platform and provide users with highly relevant and reliable information.Help the development team decompose legacy systems into microservices, and provide users with contextualized information and workflows relevant for their tasks.Closely cooperate with multiple product teams working on different parts of the platform, directly contributing to the company mission to drive customer loyalty through better service.Technical/Professional Qualification: 4+ years of relevant product management experience.Ability to define compelling product vision.Technical knowledge, including experience with modern web technologies and information systems.Capable of negotiating and executing technical decisions with little or no guidance.Proven track record taking ownership and working in cross-functional agile teams to successfully deliver results.Ability to create simple solutions to complex problems with competing priorities.Exceptional presentation and communication skills and thrive at delivering clear and concise messages that resonate with the whole audience.Proficiency in using data and metrics to back up assumptions, and drive actions.Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, and evaluate new opportunities and ideas with internal and external partners.Personal/Leadership Skills: Self-starter, able to thrive in a fast-paced and continually changing environment.An easy-going, yet results-oriented demeanor.Specific Role Requirement: Experience within development of solutions for customer service or in FinTech is a plus.Experience with process optimization and automation.We Offer You: Besides a motivating salary, we offer quarterly bonuses dependent on the company's overall results and your own performance.The opportunity to join our Phantom Stock scheme (for positions from level 5 upwards).Benefits such as flexible working hours, 30 paid vacation days, sick days, private medical insurance, Andjoy scheme, annual subscription for Biking (Smou).Flight vouchers to celebrate your kiwi anniversaries.Hardware from Apple or Microsoft based on your preferences.Unlimited contracts within a forward-thinking and ambitious company.Relocation package (including visa support).Dogs and parties are welcome in our offices.Interested? Join us and hack the traditional ways of travel!
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