Company DescriptionWe're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.Job DescriptionAccount Managers build and nurture long-lasting relationships with our clients and are their point of contact and trusted advisors within MSS (Managed Sportsbook Services). The Account Manager is the voice of the customer within the company, understanding the customers' needs, calibrating them accordingly, and feeding them back to the internal teams to improve the customer experience.The team also works closely with other internal stakeholders to identify new business opportunities that can be offered to our customer portfolio.KEY RESPONSIBILITIESManagement of dedicated accounts ensuring high retention of our partners through positive and professional relationship management.Identifying business opportunities and growing the existing clients' business with a proactive approach.Preparing reports and monitoring the evolution of the accounts using identified KPIs and relevant business metrics.Ensuring client satisfaction by liaising with different stakeholders to ensure SLA compliance and that client agreements are met, resolving problematic situations and escalating them when necessary in a timely manner.Agreeing on an efficient communication plan with assigned customers.Supporting the MSS product team on the roadmap planning with feedback from customers and showcasing the product roadmap to the customers.Identifying cross-sell opportunities.Understanding partner's strategies and ensuring the MPS teams are aware of any exceptional business period or customer actions.Accounts invoicing responsibility and close collaboration with the finance team to hit budget targets.Participating in and processing renewals and contract amendments.MUST HAVE SKILLS3+ years' experience in the betting industry.Leadership: Strong communication skills and executive presence in varying levels of customer situations.Relationship Building: Proven track record of building relationships with senior customer executives in large or highly strategic accounts.Excellent skills in planning for a portfolio of engagements, cross-group collaboration, communications, analytical capabilities, and attention to detail.Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management.Experience in sales and providing solutions based on customer needs.Native in Spanish and excellent English.NICE TO HAVE SKILLS3+ years' experience in an IT company working as Account Manager and/or Technical Account Manager.
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