Preply is a global language learning marketplace, connecting 50,000+ tutors with millions of learners from all over the world.
Since the company launched in 2012, students have signed up to more than 15 million lessons.
Backed by some of the world's leading investors, Preply is on a mission to shape the future of effective learning, fueled by a belief that live engagement with a teacher is still the most effective way to learn a new skill.
Preply is now leading the online language tutoring segment globally and has 400+ employees of over 50 nationalities based across Barcelona, Kyiv, and the US.
Preply is driven by a culture of experimentation and data-driven learnings focused on building best-in-class consumer and enterprise solutions.
As we scale our B2B activity, we are looking for a talented professional to join the Enterprise team and participate in the development of our enterprise accounts.
As a Key Account Manager, you will:Be the point of contact for our customers (HR or Learning manager) from the minute the contract is signed.Work closely with your point of contact to develop a relationship and increase global usage frequency.Identify upsell opportunities & ensure smooth renewals.Be the voice of the customers within the company, and specifically to the Product team.Lead a smooth and swift program implementation and onboarding.Bring product & education expertise to program managers and learners from our customers.Continually increase product utilization by upselling and increasing the frequency of lessons for students.Anticipate customer problems and provide immediate follow up on customers at risk.Analyze activity KPIs for your customers and detect potential issues. What we are looking for:Fully fluent in English and one other European language among Italian, French & German.At least 2 years of experience in a B2B company, ideally in the technology/SaaS sector.At least 2-3 years of experience managing and upselling to Key accounts.Proficiency with CRM solutions, online platforms, and Microsoft Office.Excellent oral and verbal communication skills, with all levels within our customers' teams.Empathy and ability to build relationships with customers.Team spirit, hands-on attitude, ambitious and passionate. What we offer:An opportunity for personal and professional growth, supported by high-functioning teams, stellar investors, and the exciting challenges that come with joining a company at the start of its growth trajectory.An environment free of bureaucracy and corporate constraints; a culture where your opinion is highly valued and appreciated.An open, collaborative, dynamic, and international culture.A competitive financial package, with generous leave allowance and health insurance.
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