Job Description
TechStyleOS is currently looking for a Support Services Coordinator, Global Member Services EU. TechStyleOS is the globally integrated Operations and Services provider behind some of the fastest growing online fashion brands in history, including Fabletics, Savage X Fenty, JustFab, Yitty, ShoeDazzle, and FabKids. You will support all 4 of our brands: Fabletics, focused on athleisure and created together with the actress Kate Hudson; Savage X Fenty, our highly loved lingerie brands established together with Rihanna; JustFab, our online subscription fashion retailer that carries selections of shoes, handbags, jewelry, and denim; and Yitty, our shapewear brand reinvented by the singer Lizzo.
With offices in Berlin, London, Barcelona and headquarters in Los Angeles, we´re currently looking for a full-time Support Services Coordinator, Global Member Services EU based in our Barcelona office.
How Do You Fit In?
The EU Coordinator Support Services is critical to the success of the organization and key executor of driving action plans to meet and/or exceed Global Member Services and TechStyle objectives as well as exceeding our Member expectations. The EU Coordinator Support Services will be acting as a liaison between the European Member Services organization, the EU Finance team, The Supply Chain team and the EU legal team, located across the TechStyle EU offices in Barcelona, Berlin, and London. This position will ensure that our current and future support service partners are as efficient and effective as possible to achieve a best possible result at an optimal cost.
Optimizing the collaboration and communication between Global Member Services and the partners providing service outside of the main call center business and linked to the mentioned departments is core to the EU Coordinator Support Services. This position will be reporting to the Manager EU Communications & Support Services.
Responsibilities:
Oversees GMS support functions on an operational level.
Be the liaison between Supply Chain and GMS EU.
Facilitating as contact point for agents and warehouse team requests.
Be the contact to all carriers.
Liaison between GMS and EU legal.
Supports with preparation of paperwork for legal cases in communication with state authorities, consumer agencies, and private entities in German language.
Tier 2 team management and handling their requests and questions in cooperation with Back Office EU.
Required Skills:
A minimum of 3 year experience in a commercial position, with experience in a customer centric environment.
Ecommerce experience; experience in handling inquiries around a subscription model.
Demonstrated experience, and comfort with, balancing the needs of multiple stakeholders and brands while delivering an intuitive solution.
Strong organizational skills and the ability to oversee and manage a granular multi-task workload.
Experience working cross-functionally with multi-disciplinary teams and external partners/clients.
Ability to solve problems creatively.
Independent in the management of the tasks and priorities.
Patient, respectful and can work with diverse personalities and nationalities.
Ability to learn quickly in a dynamic environment and excellent team player.
Good sense of humor.
What's in it for you?
Compensation: We offer a competitive salary, discretionary annual bonus scheme, and company equity program.
Holidays: Relaxation is important! That's why we have unlimited vacation days, plus 4 Fridays off during the Summer.
Flexible working: We embrace a hybrid working culture! Our teams thrive on collaborative working from our cool office in Barcelona during the week and offer the choice to work from home Mondays and Fridays.
Professional development: We want you to have dedicated time for your professional development.
Work Life Balance: As an international company we understand that not everybody works the same hours.
Health & Wellness Benefit: Health is in our DNA, that's why we pay the gym membership or your private healthcare 100%.
Location: Our office is located in one the biggest and most important streets in Barcelona, Avenida Diagonal in a modern space.
Company Events: We love having the team around so we welcome you to join our events at the office with drinks and karaoke, Summer Party / Winter Party, among other cool events.
Other Benefits & Perks: We offer 50% discount on all our brands (Fabletics, Yitty, S).
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