Corporate Service Manager will provide ongoing support to our clients and collaborate with them.
The candidate should be able to contribute to building relationships, implementing business reviews, and delivering on agreed actions that will increase our business' revenue potentials and minimize churn rates.
Here's a little taste of your challenge:
Promote our value propositions – the corporate service manager must understand the practical procedures of achieving goals and delivering value.Long-term customer perspective and create visibility in the client roadmap.Understand the customer's organization, its needs, goals, and challenges.Being an internal and external point of contact to centralized cooperation within the department and with partners externally concerning your clients.
Engage with customers in a dedicated and regular manner, e.g., in quarterly business reviews, roadmap presentations, and product training.
Ensure proper portfolio management by monitoring and analyzing product usage data to actively take necessary actions to improve product adoption and reduce churn.
Review customer complaints and concerns and seek to improve the customer experience.
Conduct diagnostics and identify gaps in the customer's product setup and processes.
Guide customers in implementing improvements allowed by our service.
Proactively support growth by detecting cross- and up-selling opportunities.
Develop and implement creative solutions in collaboration with technical experts in case the standard feature set is not sufficient to meet customer needs.
Take ownership of escalations until solved according to customers' expectations.
Who are you? To be successful as a Customer Service Manager, we have the following profile in mind:
At least 2 years' experience as a Corporate Service Manager or in a similar role.Exceptional ability to communicate and foster positive business relationships.Experience working with brand image and promoting value through customer experience.Technical skills are required as they relate to the use of the product or service.Accountability and personal organization are essential.Experience in managing a diverse group and training each according to company standards.Mandatory Languages: Native French Speaker and professional business English.What can you expect from us? The chance to work in a fast-moving, innovative, and international team, dealing with different countries and cultures.A company culture that likes to work hard and play hard.
We like to have fun.Decisive actions.
We don't like to wait.It's in our DNA to move forward.
So, it only makes sense that we don't jam the company with lots of layers.
We make things happen quickly.Let's not forget the good stuff!
Working from home up to 3 days a week.
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