Business Overview
The BNP Paribas Group is one of the largest international banking networks, with a presence in 72 countries.
The organization is an international financial services group, with over 200,000 employees and solid roots in Europe.
The BNP Paribas Group is organized around two main activities: Retail Banking and Corporate & Institutional Banking (CIB).
The IT production has two main entities ITGP and ITO, with governance led by ITGP.
Service Overview
The service of Production Security provides all necessary resources to ensure the correct and efficient deployment, administration, and support of operational security solutions and tools on network, server, and endpoint infrastructures for business areas operated by ITG.
Context & Role Summary
The scope of the function implies L2 administration and support responsibilities over the Group Firewalls operational readiness and management tasks over Microsegmentation perimeters.
Additionally, the role will manage network access control solutions.
Functional Scope Level 2 Administration of Firewalls: Change management on filtering layer (600+ clusters & standalone)Administration of the Micro-segmentation solution - illumio (30k VEN agents on VMs)Administration of network access control solutions (Wifi, NAC, MobiMax/MobiOffice)Resolution or contribution to the resolution of production and security incidentsAdvice and assistance (projects, audits, etc.).
Contribute to projects affecting network securitySkills Technical Essentials: Firewalls: Checkpoint, Fortinet, PaloAltoChange management on filtering layer (600+ clusters & standalone)Administration of the Micro-segmentation solution - illumio (30k VEN agents on VMs)Management of Web Application Firewall (Wifi, NAC, MobiMax/MobiOffice)Resolution or contribution to the resolution of production and security incidentsAdvice and assistance (projects, audits, etc.).
Contribute to projects affecting network securityMicrosoft Workstation & ServersBackground:
Fluent English written and spoken.
Strong written, oral, and interpersonal communication skills.
French is a plus.
Bachelor in Computer Science or equivalent.
Minimum 2 to 4 years experience in cybersecurity and data security environments.
Cybersecurity certifications.
ITIL Foundation certificate will be desirable.
Project lifecycle experience.
Experience as SPOC for technical escalations.
Capabilities: Available for On Site Services: 08:00 to 19:30 regular/variable schedule range.Available for On Call Services: Off regular schedule services in 24/7 weekly shifts.Ability to stay calm and think logically under stress.Root cause analysis for all day-to-day technical issues aimed at recovery and prevention processes.Ability to coordinate with offshore teams; interface with customers, vendors, and partners for issue resolution.Assists the Team Leads/Delivery Manager in maintaining SLA adherence.Capable to communicate, implement, and enforce policies.
Capable of exception and scope handling.Incident Management:
- Answer generic client's requests through phone calls or emails.
- Register and own the incident life cycle in ServiceNow.
Monitor ServiceNow request queue.
- Execute troubleshooting to resolve or escalate to L3 support teams.
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