Located in the city center, the Barcelona office is home to a variety of local and international functions. One of the key functions in Barcelona is the Customer Operations Center handling quotes, order processing, invoicing, and deliveries for Europe. Agilent Spain has been ranked as a top workplace and received the Great Place to Work certification.
This recognition is awarded to those organizations dedicated to encouraging an inclusive and quality work environment for all and demonstrates 30 years of research to quantify the current state of your workplace culture and show you how it compares to the best in the world. Are you passionate about customer experience and ready to delight our customers? We are looking for a proactive and motivated Customer Service Representative for the UK market who will be part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. This position requires excellent communication and organization skills.
Your primary responsibilities will be:Booking of assigned ordersOrder managementCustomer service and call handlingManage blocked ordersResolve issues throughout the quote to cash cycleThe Customer Service Coordinator is a key role who will interface with customers, Account Managers (AM), Sales Agents, factory/Logistic Centre, and the country Contact Centers to communicate and deliver information.
Your key deliverables:Booking and order management of orders in accordance with Order Acceptance Policies and Service Level AgreementDaily follow-up with Logistics to assure timely delivery, escalate overdue orders or missing partsCustomer and partner call handling through the IVR (within the established SLAs)Guarantee and guard compliance (Order acceptance policy and updating of Business/Audit control reports)Meeting targets for Shipped Not Invoiced or delivery blocked orders to ensure timely invoicing, on-time deliveries, and revenue maximizationKeep customers advised about their order status - measured through ACX (Agilent Customer Experience Survey): Ease of Placing Order and Ease of Tracking OrderHandle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Requirements:Some higher education or specialized training/certification, or equivalent combination of education and experienceLanguage skills: English (another European language is highly appreciated)Strong Customer Focus and Customer-centric mindsetStrong Interpersonal and communication skillsCross function/team collaboration skills - ability to work in a teamAbility to multi-task, prioritize, manage time effectively, and improve efficiencyInnovative mindset, always seeking to improve the job and provide solution-oriented feedbackAbility to work under pressure / positively manage stress that is typical in a customer service environment Agilent offers a competitive compensation and benefits package, as well as core global benefits to all staff - but in addition to these, the Spanish business offers:
Agilent Result BonusStock Purchase PlanHealth insuranceLife/Death insuranceInternal and external training opportunitiesLunch vouchers24 days of vacation plus bank holidaysGym Funding Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
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