The Barcelona Institute for Global Health (ISGlobal) is a cutting-edge institute addressing global public health challenges through research, translation into policy and education. ISGlobal has a broad portfolio in communicable and non-communicable diseases including environmental and climate determinants, and applies a multidisciplinary scientific approach ranging from the molecular to the population level. Research is organized in five programs: Climate, Air Pollution, Nature and Urban Health; Environment and Health over the Lifecourse; Global Viral and Bacterial Infections; Malaria and Neglected Parasitic Diseases and Maternal Child and Reproductive Health. ISGlobal is accredited with the Severo Ochoa distinction, a seal of excellence of the Spanish Science Ministry.LugarBarcelona, Campus ClinicWHAT WE ARE LOOKING FORISGlobal is looking for candidates with good problem-solving ability for the position of IT Support Technician to join the IT Resources and Services team (SRI). IT support technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels, responding to user needs in a timely manner and diagnose, repair and maintain hardware and software components to ensure the optimal running of all computer systems.OBJECTIVES AND RESPONSABILITIESInstalling and configuring new hardware and software components to ensure proper and secure usability (different OS, Office, AntiVirus, Google Apps, etc.)Troubleshooting, performing tests and evaluations on new software and hardware.Assist senior IT staff on network operating problems and support on network systems infrastructure administration and maintenance tasks.Management and supervision of periodic backup and recovery operations.Email Security (AV/AS) management.Generate and manage technical documentation, including user manuals.Teamwork, establishing good relationships with all departments and colleagues.REQUIREMENTSExperience or knowledge in computer network systems administration (minimum 1-2 years)Experience or knowledge with network services management (Samba, Active Directory, DNS, DHCP, Email, Printing, ...)Experience with databases administration (SQLServer, MySQL, MariaDB, PostgreSQL)Good written and verbal English communication skills.Good problem-solving skills.IT WILL BE VALUEDA+, Linux+ or Cisco Certified Network Associate accreditation.Experience with virtualization environments (Proxmox VE, VMware, KVM...)Configuration and maintenance of communications infrastructure and security equipment: Switch, Firewall, Router-Wi-Fi.Monitoring infrastructure and network services (Nagios, Zabbix, others...)Google Applications management (admin profile)Knowledge or experience of technical support with SAP-BO (customer incidents, Add-Ons updates, etc.)Experience with Hyper Backup and Active Backup systems, or others (Bacula, RSync, ...)Good treatment and relationship with people, professional communicative, self-taught and willing to work as a team.CONDITIONSDuration: 6 months (with possibility to extend it)Starting date: As soon as possibleContract: full timeSalary: 20.400€ gross annualHOW TO APPLYApplicants must fill in the request form and include the following code reference position: Technician_IT_Oct24, attach the CV and a Cover Letter. Each attached document must be named with the candidate's name and surname.The closing date for the receipt of applications will be open until 25th of October 2024.Applications will be accepted until 17.00 CET of the closing date.Only shortlisted candidates will be contacted.SELECTION PROCESSThe selection process is designed in two phases:1- Interview phase of a technical nature, with the team that requires the incorporation. To assess the person's skills and CV.2 - Meeting with HR with the finalist(s) to finish assessing the profile and discuss contractual and institutional issues.If needed, any technical test could be passed. A Psychological Competency Evaluation Test will be required for the structural or transversal positions.In accordance with the OTM-R principles, a gender-balanced recruitment panel is formed for every vacancy at the beginning of the process. After reviewing the content of the applications, the panel will start the interviews, with at least one technical and one administrative interview. A profile questionnaire as well as a technical exercise may be required during the process.
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