Job Number: 24166810
Job Category: Food and Beverage & Culinary
Location: The Palace a Luxury Collection Hotel Madrid, Plaza de las Cortes 7, Madrid, Spain, 28014
Schedule: Full Time
Position Type: Management
This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited.
The franchisee is a separate company and a separate employer from Marriott International, Inc.
The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.
If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY The General Manager Restaurants & Bars leads all restaurant and bar operations, ensuring the highest standards of guest experience, team leadership, and training culture.
The role focuses on building a passionate team that delivers exceptional service, fostering a culture of continuous learning and development.
This position is a key driver in creating guest loyalty through memorable experiences, paying special attention to the quality of food, beverage, and service standards.
As a department head, this individual will collaborate closely with culinary leadership, aligning all food and beverage operations to exceed guest expectations.
A background in Michelin-starred establishments is highly valued, as is a strong personality and passion for hospitality.
CANDIDATE PROFILE Education and Experience: High school diploma or GED; 6 years of experience in food and beverage or a related professional area, with exposure to high-end or Michelin-starred environments. OR 2-year degree from an accredited university in Food Service Management, Hospitality, or related field, with 4 years of relevant experience. Key Competencies: Guest Experience Focus: Dedicated to understanding and exceeding guest expectations. Training Culture: Demonstrates commitment to ongoing staff training. Leadership and Team Development: Strong ability to lead by example and create a cohesive team. Passion for Excellence: Displays an uncompromising dedication to food, beverage, and service standards. Strong Communication: Skilled in communicating expectations clearly to team members. Financial Acumen: Experience managing P&L, operating budgets, and resource allocation. CORE WORK ACTIVITIES Leading the Team and Developing a Training Culture: Establishes a clear vision for the team, setting high performance and service standards. Leads pre-shift meetings to discuss daily operations, menu updates, and guest feedback. Creates and implements training programs to continuously improve staff knowledge and skills. Identifies development needs of team members and provides coaching. Delivering Exceptional Guest Experience: Acts as the face of the restaurant and bar, engaging with guests. Encourages team members to anticipate guest needs. Fosters a culture where guest satisfaction and loyalty are priorities. Operational Management: Ensures service standards in restaurants, bars, and room service meet or exceed expectations. Collaborates with culinary leadership to ensure seamless execution of menus. Oversees compliance with food safety, sanitation, and liquor laws. Monitors inventory and supply levels, ensuring timely orders. Financial Leadership: Manages department budgets and ensures financial targets are met. Identifies opportunities for revenue growth. Regularly reviews financial performance and makes data-driven decisions. Human Resource Responsibilities: Interviews, hires, and trains management and hourly staff. Administers performance reviews and sets clear expectations. Promotes a culture of fairness, collaboration, and respect. Additional Responsibilities: Communicates with executive leadership on relevant business performance. Continuously seeks opportunities to enhance the guest experience. This company is an equal opportunity employer.
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