.Company DescriptionWhy are we here? You may not know our name but we can guarantee you know our work - all we do has a positive impact on life, health and the environment. Eurofins is by your side every day, from the food you eat to the medicines you rely on. We work with the biggest companies in the world, making sure the products they supply are safe, their ingredients are authentic and labelling is accurate. As a fast-paced growing environment, we are looking for natural born leaders that inspire passion in unique individuals and are not afraid to take risks in order to achieve goals. Life at Eurofins is a meritocracy, where people are empowered to make decisions and are rewarded for their success.We encourage independent thinkers who challenge the status quo and never accept the market's or the company's "usual way of doing things."Job Description : As a Senior Network Operations Engineer, you will participate in the CoC Network as a member and own key topics relating to incident management, and will be responsible for global project management with regards to the CoC Network. You will take an active role in the creation and review of all documentation relating to the CoC Network and any services within. Deliver all services following ITIL methodology for Service Creation, including IT Service Card, Standard Operating Procedures / Work Instructions, Training and Service Transition. You will also:A senior technical resource within the team who can manage complex networks including datacentres.Contribute to day-to-day network issues, including managing Critical issues to resolution and adjusting to priority requests to support the Business requirement.Conduct Network audits in the current environment to identify gaps and challenges in the technology, team expertise, process, documentations, etc. and deploy the service improvement plan.Support during technical escalations / elevated support for maintaining service level agreements.Design, validate and update the networking standards (as outlined in the ENNA [Eurofins Normalised Network Architecture] document), and all global and regional objects of which you are responsible.Configure and manage the corporate solutions for VOIP, load-balancing, end-point protection, corporate WAN reporting, VPN (including SSLVPN).Manage the CoC Network ITSM queue consisting of extensive triage and resolution of Network related Incidents (VOIP, Data, Application).Fulfil Network Requests like new device installation and configurations.Follow Eurofins Change Management Processes to own and manage the Network Changes from start to finish.Participate in SWOT analysis/Proactive Problem Management and contribute to the improvement of Network services' health.Actively involve and complete the assigned Projects related to Network tools and Technologies.Qualifications : Strong English Communication is required (Verbally and Writing)
