[Oa-544] Customer Service Representative - French Speaker With English. - Tv-242

Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone and embrace unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. Join us and contribute to a vibrant and innovative culture!
Our Client Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. They are well-known for their relentless pursuit to protect, heal, and nurture in the quest for a cleaner, healthier world.
Role Overview As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media, striving for first-contact resolution.
We Care. Passionate about Customer Support, with a drive to achieve and exceed targets to ensure a high-quality level of consumer service.
We're Curious. Proactive approach to problem-solving and a 'can do' attitude.
We Achieve Together. Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What you will be doing? Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.Understanding our customers' perspectives, analyzing their problems, and offering individual solutions.Providing an omnichannel service to our consumers via telephone, email, chat, and social media.Developing a sound understanding of the products and services offered by our client.Embracing our company values and acting as a brand ambassador.Requirements What skills & experience will you bring to us? Fluent level of French with exceptional grammar and spelling skills.High level of English (both written and spoken).A genuine passion for delivering outstanding customer service.Ability to deal with sensitive calls with empathy.Strong administrative skills with a keen eye for detail.A professional outlook and proactive approach to problem-solving.Benefits What do we offer? Start date: 7th of August.Contract: Temporary - 3 month contract (1-month probation period).Part-time: 39 hours/week.Working days/Hours: Monday to Friday - 9h to 18h.Salary: € per year.Incentives: Top performance incentives.Holidays: 2 holidays accrued per month, paid bank holidays + 1 extra day in lieu.Remote work model: 100% work from home.Training: 2 weeks / Monday to Friday - 9 am to 6 pm (one short day).Office location: Barcelona (La Sagrera).Other Benefits The original announcement can be found at Kit Empleo: link.

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