Overview: WELCOME TO SITA
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
With strong business growth for our Barcelona location, we are now looking for someone to join our global team of IT support professionals as an IT Support Engineer. This role will be internal customer facing and will assist us in providing the highest quality of IT support services to our colleagues and SITA's business partners both in our Barcelona office and globally. As an IT business, we pay close attention to industry trends and we are always looking for ways to leverage the latest technologies to benefit our customers and improve efficiencies.
We would love you to join us on this journey.
WHAT YOU WILL DO: Provide high quality local IT support to our colleagues in the Barcelona officeProvide remote IT support to SITA staff across Spain and EuropeCollaborate closely with other members of the team to provide assistance on active IT issuesSupport a mix of Windows, MacOS, iOS and Android devicesUse cloud tools to manage the corporate IT estate in compliance with our IT and security policies and processesSupport the IT elements of the onboarding and offboarding process for new staffBe responsible for asset management for end-user and infrastructure IT equipmentEnsure the availability and reliability of our network infrastructure in the officeActively seek opportunities to optimize support process and the customer experienceParticipate in global IT projects and initiatives as neededQualifications: EXPERIENCE: At least 3 years experience in a customer facing IT support roleBachelors degree level qualification or similar IT qualificationExcellent working knowledge of OS platforms such as Windows, MacOS, iOS and AndroidExcellent knowledge of networking concepts such as DHCP, DNS, subnettingExcellent diagnostic skills including hardware, software and network troubleshootingGood familiarity with computer hardware components including upgrades and repairsExcellent interpersonal skillsFluent in both Spanish and EnglishNICE-TO-HAVE: Microsoft role based certification such as Microsoft 365 Certified: Endpoint Administrator AssociatePrior experience with MDM tools such as Intune or Workspace OneWHAT WE OFFER:
SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with your manager.Competitive benefits according to the local market
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