Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.
We specialize in recruiting Scandinavians, Dutch, German, and Finnish for various positions around Europe.
The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.
The RoleYour daily work will include tasks like these:
Take responsibility over Team Management (40%), Organization (30%), and Reporting (30%).Monitor and report team performance.Give regular feedback on the agents' individual performance.Motivate the team and control turnover.Organize weekly meetings to provide feedback on team performance and inform on new procedures and upcoming changes.Keep track of each agent's training and training needs.Participate in the recruitment process together with the HR department.Manage all disciplinary issues effectively in communication with the HR department.Identify current and future hiring needs and communicate these timely to Management.Ensure that working processes and procedures are up to date.Offer support in critical problems (case escalations, emergencies, customer complaints).Take care of logistic problems.Maintain knowledge and expertise associated with relevant applications.Prepare Service Level reviews and attend Service Level Review meetings.Collect metrics, analyze these, and report to customer/management/quality team.Provide other reports to management as required.Ideal ProfileNative in Finnish (both oral and written) and C1 level of English.
Previous experience managing a Tech Customer Support Team at a call center/contact center is required.
Working knowledge of Windows, MS Office, and internet configuration.
Business knowledge and commercial awareness.
Customer service-oriented with the ability to empathize and resolve issues.
Excellent communication skills.
Leadership skills with the ability to implement and manage change processes.
Follow the security rules of the company.
Energetic and motivated self-starter, capable of achieving the targets set.
Resourceful and stress-resilient personality that can adapt and remain calm in all situations.
What's on Offer?Relocation package.
Performance bonuses.
Possibilities to grow inside the company.
Work with one of the most well-known and leading software and tech companies worldwide.
Medical insurance.
#J-18808-Ljbffr