The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee. This coalescence marks a new chapter in its European history. With Privalia, vente-exclusive, Designer & Friends, Eboutic and vente-privee, Veepee achieved a 3.7 billion Euro turnover as of 2018. Present in 14 countries now, Veepee is taking a leading role in the European digital commerce landscape.JOB DESCRIPTIONThe Veepee Group operates, additionally to its historical flash sales activity, a marketplace channel open to brands and retailers willing to list and sell their products on the Veepee Group websites. In order to help our websites scale to their full potential by centralizing and managing daily technical support, we are looking for a Central Support agent for our European activity.TASKSProvide fast and useful support to the marketplace teams and to the connected sellers on a daily basis by managing, categorizing and finding solutions to the tickets via the internal tool (FreshDesk), while closely following up the answer lead time.Communicate issues and bugs to the different marketplace teams.Liaise on a regular basis with the proper product owner/product team/external partner to escalate risks, issues and challenges, in order to assist them in the improvement of the tools when possible.Create and manage reports and analysis.MUST HAVE skillsYou have 2+ year experience as technical support level.You know Marketplace/API specific tools, MS office (+excel/Openoffice sheets mastering) and webtools.You have database comprehension and IT capacities.You have detailed knowledge of marketplace flows.Good level of English and French is mandatory, Italian and/or Spanish are a plus.You have very good communication, organizational and problem-solving skills and a capacity to evolve in a complex and moving environment.BENEFITSVariable bonusTeleworking possible up to 2 days/week & flex officeOnline training learning platformHealth insurance available from the 3rd month of employment.RECRUITMENT PROCESSFirst telephone interview with a recruiter to discuss your understanding of the position, your experience, your personal and professional motivations as well as your values.Second interview with the direct manager as well as the recruiter in order to exchange and explain the position.All our positions are open to people with health conditions or impairments. We are convinced that it is up to you to define the way you work, to develop yourself and to progress. At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.COMPANYFor more information about our ecosystem: https://careers.VeepeeEl anuncio original lo puedes encontrar en Kit Empleo: https://www.kitempleo.es/empleo/113213836/o671-support-technician-marketplace-central-support-agent-brandsplace-permanent-contract-sevilla/?utm_source=html
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