ABOUT THE ROLE AND OUR TEAM: Are you a dynamic individual with excellent interpersonal and communication skills? Do you have a real talent for providing first-class customer service using your empathy and initiative? Are you the kind of person who can use their soft skills to solve a complex/difficult situation with a customer? Do you think you have strong mediation skills and one of your main virtues is always being able to get everyone to agree? Are you looking for a young, multicultural growing environment? Great! We are looking for the right motivated, passionate, and talented person, just like you!
The Knot Worldwide (TKWW) is seeking a temporary team member to join our Revenue Operations team supporting the French market. Revenue Operations plays a key role for us. The ideal candidate would have experience in customer service and collections (phone and email), strong critical thinking skills, the ability to manage different priorities simultaneously, and expertise in handling payments as well as in handling accounting and administrative paperwork. We are looking for a proactive and empathetic person who can provide solutions and new ideas.
RESPONSIBILITIES:Customer service: Satisfaction, assisting, and personalized quality supportPhone and email assistance: guiding our clients enterprises through Mariages.net portalProcessing and managing additional campaign products purchased by the clientLiaise with other departments and areas of the company to resolve and manage customer-related issuesClaiming the balance of debts and arrearsCustomer retentionAnalysing the customer's actual situation, trying to reach an agreement for paymentNegotiating paymentsManaging administrative functions associated with the roleInclusion and monitoring of delinquent customers in insolvency registersClosing resolved complaints, indicating in our CRM the observations and data to be kept after each actionSUCCESSFUL CANDIDATES HAVE:Native French speaker (our clients are French companies!)Fluency in the English language, both oral and writtenSpanish: Basics (Recommended)Experience in customer support (at least 2 years)Experience in payment managementExcellent communication skillsHigh negotiation and retention skills, identifying and developing techniques to improve resultsMicrosoft Office tool proficiency and global Internet knowledgeOrganized, goal and detail-oriented, strong work ethicCuriosity, insight, and accuracy are qualities we value, as well as flexibility and adaptabilityA positive attitude towards new challenges and changesWe are a great team and are looking for people who can fit in with energy, positivity, and motivation.
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